topic Service in Get Support

Service

mystree — Fri, 11 Feb 2022 01:49:29 GMT

Why is my phone still suspended after payment was made

softech — Fri, 11 Feb 2022 01:57:15 GMT

Do you see the amount you just paid sitting as Available Fund?

If so, try to make a manual payment with $1 extra and that could trigger the renewal

https://selfserve.publicmobile.ca/Overview/payment/Make-a-Payment/

Once payment is made, check if the button "Reactivate current plan" is there. If so, click on it.

Then logoff My Account and reboot the phone

In case that does not work, you might have to use the Lost/Stolen trick :

Login to your self-serve account.
Report your phone lost/stolen using [Plan and Add-Ons] --> [Lost/Stolen Phone]
Logoff
Wait 5 minutes and login again
Report your phone found.
Re-start you phone to provision your account again. i.e. enable all features of you plan again.

esjliv — Fri, 11 Feb 2022 01:57:02 GMT

@mystree wrote:
Why is my phone still suspended after payment was made

@mystree - if your services are working, ignore those annoying messages on your self serve.

If you do not have services, make a manual payment. Autopay probably failed.

IF this is the case let the CSA's know (cause that is unacceptable)

HALIMACS — Fri, 11 Feb 2022 02:23:46 GMT

Just to confirm, you've confirmed that NEITHER calling nor texting works?

When is your renewal date? Check your self-serve or call *611 from your device.

[N.B. if everything works, do nothing, let the system auto-pay work as designed (presuming you ARE on auto pay) ]