topic SIM card in Get Support

SIM card

marlizehelberg — Thu, 10 Feb 2022 21:00:42 GMT

SIM card not received

esjliv — Thu, 10 Feb 2022 21:01:42 GMT

@marlizehelberg if it has been over 10 days submit a ticket with CSA.

Two ways to contact CSA:

1- Put in a ticket through SIMon Bot (usually faster method to get in contact with the Public Mobile Customer Support) by clicking on the bottom, right chat bubble.
OR
2- Private message the Customer Support here (slower method): https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

hTideGnow — Thu, 10 Feb 2022 21:02:56 GMT

How long you have bought the SIM card? PM now usually ship the SIM within a week.

If it has be lonnger than taht, open a ticket with PM.

Click on the Bubble or directly at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the moderators (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Meow — Fri, 11 Feb 2022 00:14:49 GMT

Contact agent and provide proof of purchase. It could be mail issue or if you bought a phone then somebody forgot to include SIM.

BKNS27 — Fri, 11 Feb 2022 00:25:16 GMT

When did you order the SIM? It will take up to 2 weeks to arrive. Contact a CS_Agent if the time has gone by.