topic Re: Trouble with door buzzer in Get Support

Trouble with door buzzer

Lthrscorp56 — Thu, 10 Feb 2022 20:04:46 GMT

Hello I joined mobile a while ago. When someone comes to the door I can answer them but can not buzz them in on my cell phone. This only happened after switching to mobile. Ideas?

Re: Trouble with door buzzer

softech — Thu, 10 Feb 2022 20:10:56 GMT

@Lthrscorp56 did you port your old number into PM? If so, it could be couple days for those system generated calls or smaller provider to find out you have changed your providers. Usually within a day to maximum of 3 days, those systems will learn you got a new provider and routed the call properly

But you might also want to check your building. Some buildings on older system they need to route calls to old style landline only.

Also, ask your building if it sees your number as long distance. Some intercom systems see those area code differently and thought it is a long distance calls. So, ask them to confirm

Re: Trouble with door buzzer

esjliv — Thu, 10 Feb 2022 20:10:57 GMT

@Lthrscorp56 - time to move out.

Just kidding. Were you able to use this feature with your cell phone before Public Mobile, or simply with cell phones all together?

If cell phones, then I would check with your landlord, management etc. and see what they can suggest.

Re: Trouble with door buzzer

softech — Thu, 10 Feb 2022 20:12:02 GMT

@esjliv wrote:
@Lthrscorp56 - time to move out.

had a heart attack, i thought you suggest to "move out" of PM. 🤣😂

Re: Trouble with door buzzer

pkaraa — Thu, 10 Feb 2022 20:22:46 GMT

@Lthrscorp56 wrote:
Hello I joined mobile a while ago. When someone comes to the door I can answer them but can not buzz them in on my cell phone. This only happened after switching to mobile. Ideas?

If you are getting the phone call to talk to them that means calling your number from the building security system is not a problem. The input back from your phone to the system is not working.

Looks like a building system issue. Ask them to delete and reconfigure your number in the system.

Re: Trouble with door buzzer

BKNS27 — Thu, 10 Feb 2022 20:24:48 GMT

@Lthrscorp56

All these smart doorbell works through wifi so check if the doorbell have stable wifi to the unit.

If the doorbell is hardwired, when there is a power outage. The unit or the doorbell app may take sometime for it to get stable wifi to work properly.

Re: Trouble with door buzzer

computergeek541 — Fri, 11 Feb 2022 04:47:44 GMT

@Lthrscorp56 wrote:
Hello I joined mobile a while ago. When someone comes to the door I can answer them but can not buzz them in on my cell phone. This only happened after switching to mobile. Ideas?

I sgtrongly suspect that is related to your cell phone device itself rather than the Public Mobile device. I am suspecting that DTFM tones are disabled by the phone's software while you're in a phone call. Check your dialing app's settings for that.