Sign in trouble

supersteve — Thu, 10 Feb 2022 19:34:02 GMT

im having trouble getting into my account to set up auto payments

Re: Sign in trouble

HALIMACS — Thu, 10 Feb 2022 19:43:13 GMT

You may wish to try logging in from a completely different device on a completely different browser.

Some people have reported success using mobile devices, while others have reported greater success using a desktop with Microsoft Edge.

Re: Sign in trouble

hTideGnow — Thu, 10 Feb 2022 19:56:44 GMT

HI @supersteve

Did it say it is locked, wait an hour and try again.

If still fail you can first try Forgot Password link and see if you can reset the password that way

If you are still unable to get into My Account, open a ticket with PM Support

open a ticket with PM Support. Click on the Bubble or directly at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

type: Forgot log in information
Click "Contact Us"
Click "Click here to submit a ticket"
you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the moderators (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

topic Re: Sign in trouble in Get Support

Sign in trouble

Re: Sign in trouble

Re: Sign in trouble