topic Are CPO phones unlocked? in Get Support

Are CPO phones unlocked?

rudolfbc — Thu, 10 Feb 2022 19:23:54 GMT

Are CPO phones unlocked?

Re: Are CPO phones unlocked?

hTideGnow — Thu, 10 Feb 2022 19:28:43 GMT

HI @rudolfbc Yes, all CPO phone sold by PM are unlocked and can be used on any other carrier

Re: Are CPO phones unlocked?

HALIMACS — Thu, 10 Feb 2022 19:38:13 GMT

Yes @rudolfbc

In fact, any device sold by a mobile provider after December 2017 must be sold unlocked and may not be locked to a carrier.

Re: Are CPO phones unlocked?

BKNS27 — Thu, 10 Feb 2022 19:40:07 GMT

@rudolfbc

All phones are sold unlocked in Canada since 2017 from carriers.

Re: Are CPO phones unlocked?

esjliv — Thu, 10 Feb 2022 20:05:53 GMT

@rudolfbc - but, IF, you happen to get one and it is locked (overlooked on PM's side), then you should be able to submit a ticket have them unlock it without issue.

Re: Are CPO phones unlocked?

pkaraa — Thu, 10 Feb 2022 20:29:51 GMT

Yes, If you have received a CPO device and it gives grief recognizing SIM while the same SIM works in other phones then contact support agents either by chatbot or via direct msg to CS_Agent.