topic Re: SIM in Get Support

SIM

msaali18 — Thu, 10 Feb 2022 19:03:32 GMT

I am experiencing that SIM is turning off by itself. I have to restart the phone to get back online. Any idea if this is due to SIM or phone issue.

Re: SIM

Yummy — Thu, 10 Feb 2022 19:08:48 GMT

It could be your phone is losing contact with SIM. Try taking it out, gently cleaning contacts with alcohol, blowing air into SIM compartment (try to use air-can not your lungs).

Can you try it in some other phone?

Maybe SIM is defective by itself? How long do you have it and when this started happening?

Re: SIM

esjliv — Thu, 10 Feb 2022 19:09:30 GMT

@msaali18 wrote:
I am experiencing that SIM is turning off by itself. I have to restart the phone to get back online. Any idea if this is due to SIM or phone issue.

@msaali18 - remove the SIM card and gently clean the contact points on it. Then reinsert it.

To test if the SIM or phone has an issues, can you test the SIM card into another compatible device to see how it works?

Re: SIM

BKNS27 — Thu, 10 Feb 2022 19:33:07 GMT

@msaali18

It sounds like a phone issue. Try the SIM in another phone and see if it does the same thing. If it does then it is the SIM so try cleaning the contacts with rubbing alcohol but be gentle while cleaning.

Re: SIM

msaali18 — Thu, 10 Feb 2022 20:30:19 GMT

Thank you@Yummy. I'll try in other phone. It started couple of days ago

Re: SIM

msaali18 — Fri, 11 Feb 2022 01:22:14 GMT

Thank you @esjliv

Re: SIM

esjliv — Fri, 11 Feb 2022 01:26:00 GMT

@msaali18 yes, testing in another phone will be good to rule some things out.

Keep these handy as well for possible network issues.

Check for outages in your area: https://www.telus.com/en/on/outages

or https://downdetector.ca/status/telus/map/

Toggling into airplane mode and then back again will retrigger the network on your phone.

Maybe try a reset of your device's network settings here as well. This may help reset things.