topic Re: Locked out. in Get Support

Locked out.

Jperson — Thu, 10 Feb 2022 17:23:41 GMT

I’m locked out and need help! Thank you

Re: Locked out.

softech — Thu, 10 Feb 2022 17:26:44 GMT

@Jperson Did you try the forgot password link? Enter the correct email and then answer the security question.

If you are unable to reset password that way, you will have to open a ticket with PM Support:

1. For faster response (2-48 hours), Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.

Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket". Then follow to complete the ticket submission.

2. Or you can Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox, envelope on the top right, after ticket is opened. CS Agent will reply and work with you via messaging there

Re: Locked out.

esjliv — Thu, 10 Feb 2022 17:27:02 GMT

@Jperson wrote:
I’m locked out and need help! Thank you

@Jperson - if you had too many failed attempts you will be temporarily locked out of Self Serve/My Rewards.

Wait 15 minutes then try again. When you do open a tab in incognito mode, it may be less finicky that way.

Also note..if you are in nonpay/suspended status for over 90 day, then you lost access to your account..including your phone number.

Re: Locked out.

BKNS27 — Thu, 10 Feb 2022 17:29:03 GMT

@Jperson

Did you try to enter your Self Serve account but entered the wrong password too many times?

Try again in 15 minutes and click on Forgot Password.