topic Re: PM now shows up as TELUS in Get Support

PM now shows up as TELUS

BEER — Thu, 10 Feb 2022 17:06:04 GMT

I know that Telus is parent company of PM. Up until recently my browser would save my cell plan passwords under Public Mobile but have now noticed that now they have updated to show as TELUS.

Is this perhaps because they plan to drop the PM name and switch completely to TELUS?

Re: PM now shows up as TELUS

softech — Thu, 10 Feb 2022 17:10:10 GMT

@BEER I think you are talking about the My Rewards website.

My Rewards site get routed to Telus server (https://telusidentity.telus.com/) as it is using Telus on the backend

But no worry, at the end of the day, Telus/Koodo/PM is just one big family

And one thing to note, if you ever see Koodo shows up on your credit card, it is "OK", some customers has been seeing Koodo charging on behalf of PM. Amount is correct , just it got collected by Koodo instead of PM. So, it is "kind of" normal (No, we don't like it , but it happens 😞 )

Re: PM now shows up as TELUS

esjliv — Thu, 10 Feb 2022 17:16:03 GMT

@BEER is this a password manager you are seeing this in?

Mine does not look any different, other than that new link @softech mentioned for the rewards area.

Wait, didn't you switch to the new rewards system? Maybe...Telus is pulling in the new rewards system people to "the other side". 👻

fyi, I noticed yo have your private message setting turned off.

There is no "Send a message" option under your profile. Don't like private messaging? You know if you need to get in contact with CSA, this will need to be turned back on, I believe.

Re: PM now shows up as TELUS

HALIMACS — Thu, 10 Feb 2022 17:37:48 GMT

Yes @BEER

Public Mobile has changed things up to further confuse its customers.

The credentials for the new login to the "my rewards" is through a TELUS server and not Public Mobile so your password manager will have to save a whole different set of credentials not associated with your traditional public mobile self service login.

Lucky us, eh? 😒

Re: PM now shows up as TELUS

will13am — Thu, 10 Feb 2022 17:40:40 GMT

I would not worry about it, Public Mobile is not going anywhere. As long as the competition run a similar branding formula, Telus will have to match.

Re: PM now shows up as TELUS

farmbot — Thu, 10 Feb 2022 18:08:48 GMT

Telus brand showing up on my Amour 9X Android 11 on LTE band.

It's all good

Re: PM now shows up as TELUS

hTideGnow — Thu, 10 Feb 2022 18:27:08 GMT

HI @farmbot

Yes, I think some phones will see it Telus instead of Public Mobile. But as long as it works, we will take it. It is using Telus network anyway 🙂

Re: PM now shows up as TELUS

BEER — Thu, 10 Feb 2022 18:28:15 GMT

@esjliv wrote:
@BEER is this a password manager you are seeing this in?
Mine does not look any different, other than that new link @softech mentioned for the rewards area.

Wait, didn't you switch to the new rewards system? Maybe...Telus is pulling in the new rewards system people to "the other side". 👻

fyi, I noticed yo have your private message setting turned off.
There is no "Send a message" option under your profile. Don't like private messaging? You know if you need to get in contact with CSA, this will need to be turned back on, I believe.

Yes ...... I now see TELUS heading for my point rewards page.

Re: PM now shows up as TELUS

esjliv — Thu, 10 Feb 2022 18:37:34 GMT

@BEER - can you post a screen shot?