topic Re: I have a Iphone 11 that I can't connect with Data? in Get Support

I have a Iphone 11 that I can't connect with Data?

RickAA — Thu, 10 Feb 2022 14:43:44 GMT

I have a 3g data program with Public Mobile but can't seem to connect to the internet or download images. Any suggestions?

Re: I have a Iphone 11 that I can't connect with Data?

computergeek541 — Thu, 10 Feb 2022 02:47:13 GMT

@RickAA wrote:
I have a 3g data program with Public Mobile but can't seem to connect to the internet or download images. Any suggestions?

I have read that some users are having issues with iOS beat 15.4 and the downgrading to an earlier stable release fixes some of these issues.

Re: I have a Iphone 11 that I can't connect with Data?

softech — Thu, 10 Feb 2022 02:53:12 GMT

@RickAA are you on 15.4 beta, if so, it is a known issue and you have to downgrade it back

more details about how to downgrade:

https://productioncommunity.publicmobile.ca/t5/Get-Support/No-internet-cellular-data-on-iPhone-with-iOS-15-4-beta/m-p/784703

Re: I have a Iphone 11 that I can't connect with Data?

BKNS27 — Thu, 10 Feb 2022 03:58:57 GMT

@RickAA

Check you current IOS update in your phone. If it is IOS 15.4 beta, remove 15.4 beta and install the public IOS 15.3. See if that works.

Re: I have a Iphone 11 that I can't connect with Data?

VIP_Tech — Thu, 10 Feb 2022 04:38:07 GMT

Hi @RickAA

Log In Self-Serve, and check your history usage any left data,
maybe you use all data then is will be stop until next renewal cycle,

if your IOS 15.4, then try downgrade iOS,
How to uninstall iOS or iPadOS beta software - Apple Support

Re: I have a Iphone 11 that I can't connect with Data?

pkaraa — Thu, 10 Feb 2022 05:12:15 GMT

If all other services are working (calls/texts) then it is certainly the beta version of iOS.

After you downgrade to previous version.

Turn off automatic iOS upgrade

Open the Settings app and scroll down to the General tab.
Tap on Software Update. Tap on Software Update in General. Steven John/Insider.
Tap Automatic Updates. Tap on Automatic Updates. ...
Tap on the Install iOS Updates toggle switch to turn it off.

Re: I have a Iphone 11 that I can't connect with Data?

esjliv — Thu, 10 Feb 2022 11:19:47 GMT

@RickAA - if this has nothing to do with your version you have installed...

1-ensure you have data left on your account by checking your overview area on your self serve account,

2-ensure you have your data option turn on in the settings of your device

3-if still issues perform a reset of your network settings -

To Reset Network Settings, begin by opening the Settings app. Next, tap General -> Transfer or Reset iPhone -> Reset -> Reset Network Settings. and enter your passcode.

Your iPhone will reset network settings and restart itself.

This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you've used before.

You could also try your SIM into another compatible phone to rule out a phone issue or see if this is possible network related.