topic Re: Change Plane in Get Support

Change Plane

garchass — Tue, 04 Jan 2022 19:19:15 GMT

My plan expire now I want to renew with new plan . please help me

Re: Change Plane

Osaga — Tue, 11 Jul 2017 12:05:30 GMT

expires? are you on a contract??

cant you just select a new plan?

need more details if you want someone to help

Re: Change Plane

xCameron94x — Tue, 11 Jul 2017 12:22:07 GMT

You will need to add funds into your account if you want to re-new your plan, or even change your plan (you needs funds in your account to cover the plan you wish to have). Its also recommended that you sign up for autopay, so you never miss a payment (you also get a nice $2/30 days discount for doing so)

You can pay by credit card, visa debit, or payment vouchers that can be uploaded in real time

Re: Change Plane

garchass — Tue, 11 Jul 2017 12:47:05 GMT

My plan has expired and I want to renew with a different plan, but it won't let me do that.

The plan is want is:

90 day

province wide

unlimited global text

6 GB data / 90 days

price: $120 / 90 days

I also want to know if I switch more phone to public mobile then I get any discount?

Re: Change Plane

SD08 — Tue, 11 Jul 2017 13:17:06 GMT

Plan changes on an expired account can only be done by a moderator. For help with this, you should send a private message to any moderator listed here:
http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452
Include your phone number, PM SIM card number, e-mail address.

Public Mobile does not offer volume discounts for having more accounts. However, you can use one account to refer another. Each account you refer this way gives you $1 off per month on the account that did the referral. More info here.

Re: Change Plane

ShawnC13 — Tue, 11 Jul 2017 13:28:56 GMT

@garchass, only a MOD can change an expire plan so you will need to contact them. What plan are you looking to go to? Private message a mod with your email and PM phone number and what plan you want to switch to. You can find out how to do that here. Yes by referring friends and family you can earn $1 per 30 per number you refer!!

ETA: @SD08 already beat me I was replying and had a phone call I knew I should have let it go to voicemail!!

Re: Change Plane

SD08 — Tue, 11 Jul 2017 13:43:58 GMT

@ShawnC13 wrote:

ETA: @SD08 already beat me I was replying and had a phone call I knew I should have let it go to voicemail!!

Yeah, the wife can wait until you finish your PM post!

Re: Change Plane

ShawnC13 — Tue, 11 Jul 2017 13:49:01 GMT

@SD08 wrote:
@ShawnC13 wrote:

ETA: @SD08 already beat me I was replying and had a phone call I knew I should have let it go to voicemail!!

Yeah, the wife can wait until you finish your PM post!

Are you kidding me, she isn't up yet was only like 6:30 am on the west coast it was a work call. Still should have let it go to voicemail.

Re: Change Plane

raghbirberm — Sun, 24 Mar 2019 19:51:31 GMT

i am not abale to change plane from $20 to $30 plane also i add $10 frpm store not show up please help phone number xxxxxxxxxx

edited by computergeek541: personal information removed

Re: Change Plane

Anonymous — Sun, 24 Mar 2019 19:53:34 GMT

Hi @raghbirberm - Firstly, you should remove your personal information from your post, since this is a public forum (click 3 dots in top right corner of your message).

As for your issue, If you wanted to change from 20 to 30$ plan immediately, you would need to have $30 in your account (if you do not have a CC on file), since there would be no credit for whatever time remains on your $20 plan.

Can you provide some more information as to what you did exactly, and when. including when your normal renewal date is for the original $20 plan.

Re: Change Plane

Anonymous — Sun, 24 Mar 2019 19:54:38 GMT

@raghbirberm wrote:
i am not abale to change plane from $20 to $30 plane also i add $10 frpm store not show up please help phone number xxxxxxxxxx

Use the change at renewal option instead. There is no prorating here. You would need to put in the whole amount of the cost of the new plan if you want to do immediate change.

ninja'd by abtest 🙂

Re: Change Plane

sandpublic — Sun, 24 Mar 2019 19:54:42 GMT

Please edit your post and remove your phone number. This is a public forum so you shouldn't be including private information.

To change your plan just hit the My Account button on the top right of this page and try to login to your account. You should be able to change your plan by selecting the Plans and Add-ons option