topic Re: Autopay in Get Support

Autopay

nusratzahan — Thu, 10 Feb 2022 15:02:38 GMT

I have signed up for autopay. Why am I still being charged the full price?

Re: Autopay

esjliv — Wed, 09 Feb 2022 23:43:15 GMT

@nusratzahan wrote:
I have signed up for autopay. Why am I still being charged the full price?

@nusratzahan - if you are talking about your first activation charge, than that is normal.

Your first bill will always be full price plus taxes. It is a prepaid service, so you must provide fees for your first 30 days.

If you signed up with autopay the $2 for the first month + the $2 for the 2nd month will show up on your next renewal.

Welcome!

Re: Autopay

softech — Wed, 09 Feb 2022 23:44:22 GMT

@nusratzahan I assume you just joined PM. If so, you are on the new Rewards system and you don't get the $2 Autopay Discount. however, by enabling Autopay, you will still get the 500MB bonus data for plans $25 and above (or 250MB for $15 plan)

Re: Autopay

softech — Wed, 09 Feb 2022 23:44:54 GMT

@esjliv no more Autopay $2 discount for new activation /new Rewards system

Re: Autopay

esjliv — Wed, 09 Feb 2022 23:47:23 GMT

@softech wrote:
@esjliv no more Autopay $2 discount for new activation /new Rewards system

@softech noted.

So when did @nusratzahan activate?

Re: Autopay

VIP_Tech — Wed, 09 Feb 2022 23:59:26 GMT

Hi @nusratzahan

you are new customer is no more Autopay $2 discount. you will get BONUS 500 MB with AutoPay,

but for plan $15 with AutoPay the BONUS 250 MB,

and if you existing customer before January 25, 2022 and signed up for Autopay you will get discount $2 every 30 day.

review about Public Points Rewards (publicmobile.ca)

Re: Autopay

HALIMACS — Thu, 10 Feb 2022 00:43:58 GMT

@nusratzahan

If you activated on or after January 25, you are on the new reward system and there is no Auto-pay discount.

If you activated PRIOR to January 25th, and DID NOT move over to the new reward system, then you will receive a $2.00 (x2) auto-pay discount against your 2nd cycle payment, then a $2 discount on all following cycle renewals.

Just be sure to have an active payment card registered on the account to receive this - you can even pay your plan manually in advance and continue to receive the auto-pay discount just for being on auto-pay.

Re: Autopay

computergeek541 — Thu, 10 Feb 2022 01:16:15 GMT