topic Re: Can't send picture by using text message in Get Support

Can't send picture by using text message

zmh1175 — Wed, 09 Feb 2022 16:03:27 GMT

I have set the right APN but still cant send the picture. What is wrong? Can anyone help.

Re: Can't send picture by using text message

Anonymous — Wed, 09 Feb 2022 16:06:54 GMT

Can you post screenshots of your APN settings from top to bottom.

Is your cell data turned on?

Re: Can't send picture by using text message

hTideGnow — Wed, 09 Feb 2022 16:08:53 GMT

HI @zmh1175 what kind of phone do you have? What model and brand of the phone?

Your Mobile Data is working without issue ? Just a problem with MMS?

Re: Can't send picture by using text message

darlicious — Wed, 09 Feb 2022 16:18:04 GMT

@zmh1175

There are a couple of different APN's that work for pm. Here is the APN in my moto g7+.

Name

Mobile Internet

APN

sp.mb.com

Proxy

Not set

Port

Not set

Username

Not set

Password

Not set

Server

Not set

MMSC

http://aliasredirect/proxy/mb/mmsc

MMS proxy

mmscproxy.mobility.ca

MMS port

8799

MCC

302

MNC

220

Authentication type

Not set

APN type

default,mms,agps,supl,fota,hipri

APN protocol

IPv4

APN roaming protocol

IPv4

APN enable/disable

APN enabled

Bearer

Unspecified

MVNO type

GID

MVNO value

4D4F

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

Re: Can't send picture by using text message

Meow — Wed, 09 Feb 2022 16:34:17 GMT

In order to send/receive MMS your DATA has to be set to ON. Sending/receiving will not use your data allowance, though.

Re: Can't send picture by using text message

esjliv — Wed, 09 Feb 2022 17:40:24 GMT

@zmh1175 - if your data option is turned on when sending /receiving MMS and APN is correct, try seeing if you have your chat features enabled (if Android user).

And if so, turn it off.

Turn chat features off

On your device, open Messages .
At the top right, tap More. Settings.
Tap Chat features.
Toggle "Enable chat features" off.

Re: Can't send picture by using text message

zmh1175 — Wed, 09 Feb 2022 17:51:49 GMT

Yes data works well.

Re: Can't send picture by using text message

zmh1175 — Wed, 09 Feb 2022 17:54:21 GMT

Thank but it still doesnt work

Re: Can't send picture by using text message

hTideGnow — Wed, 09 Feb 2022 17:56:33 GMT

@zmh1175 wrote:
Thank but it still doesnt work

HI @zmh1175 Can you send us what is your current APN settings?

and what is your brand of the phone?

Re: Can't send picture by using text message

zmh1175 — Wed, 09 Feb 2022 18:01:19 GMT

Thanks. this work