topic Re: puk code in Get Support

puk code

Tracycarr — Wed, 09 Feb 2022 04:48:09 GMT

I can't get into my phone I need a Sim card puk code how do I get this?

Re: puk code

BeachNBeer — Wed, 09 Feb 2022 04:46:19 GMT

@Tracycarr

Contact customer service agents.

Open a ticket via:

https://widget.telus.tiia.ai/publicmobile/publicmobile.html (faster response time)

Type "ticket" > Click "Contact Us" > Select your issue > "Click here to submit a ticket↗"

or send a private message to:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

and describe your issue. Include your name,phone #, account #, Email address,4-digit PIN to speed up authentication process.

Re: puk code

computergeek541 — Wed, 09 Feb 2022 04:47:43 GMT

@Tracycarr wrote:
I can't get into my phone I need a Sim card puk code how do I get this?

Which messages is your phone displaying? If it's asking for a SIM Network Unlock PIN or SIM Network Unlock PUK, this means your phone is locked to some other carrier and you'll need to contact them for assitance.

For the SIM's card's PUK, you'll need to contact a Public Mobiel customer support agent by opening at ticket at: https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Re: puk code

VIP_Tech — Wed, 09 Feb 2022 04:53:36 GMT

Hi @Tracycarr

get in touch with Customer Support Agent (publicmobile.ca)

Re: puk code

BKNS27 — Wed, 09 Feb 2022 05:13:02 GMT

@Tracycarr

Are you asking for the PUK for the SIM or your phone?

If you have a Samsung phone, you will need a PUK from Samsung.

If you need it for the SIM, contact a CS_Agent by private messaging and click on the envelope icon on top of this page.

Re: puk code

Meow — Wed, 09 Feb 2022 14:59:43 GMT

Find you PUK: https://www.publicmobile.ca/en/on/get-help/articles/where-to-find-your-puk

- SIM network PIN blocked. Enter SIM network PUK." is asking for the phone’s (often Samsung) “master code" after entering the wrong code too many times. Samsung and/or your previous carrier can give you this.

- SIM network unlock PIN" is asking for your previous carrier's unlock code - just contact them with your IMEI (dial *#06# to get it) and they'll give it to you. If you enter this incorrectly too many times, you'll get the error message above.

- PIN unlock key (PUK) is a SIM-specific code used to prevent unauthorised use of a SIM card.