topic Re: Password in Get Support

Password

Oceana — Wed, 09 Feb 2022 14:49:00 GMT

I need to pay my plan and I can't open my account because I forgot my password and the answer to the special question answer.

Re: Password

VIP_Tech — Wed, 09 Feb 2022 00:18:48 GMT

Hi @Oceana

get in touch with Customer Support Agent (publicmobile.ca)

to reset.

CSA Hours Of Operation (publicmobile.ca)

Verify your identity (publicmobile.ca)

Re: Password

esjliv — Wed, 09 Feb 2022 00:53:09 GMT

@Oceana wrote:
I need to pay my plan and I can't open my account because I forgot my password and the answer to the special question answer.

@Oceana do you know if a My Account/Self Serve has been created before?

If not, you can register for one here: https://selfserve.publicmobile.ca/self-registration/

Otherwise, if the forgot your password is not working you will need Customer Support Agents (CSA) assistance if you are a current customer or have been suspended within 90 days.

CSA contact methods here: https://www.publicmobile.ca/en/bc/get-help/articles/contact-an-agent

Re: Password

computergeek541 — Wed, 09 Feb 2022 02:10:50 GMT