topic Unable to process this transaction. in Get Support

Unable to process this transaction.

Eddye — Tue, 08 Feb 2022 23:00:31 GMT

I cant get passed this at all doesn't matter what I try.

Unable to process this transaction.
Sorry, we are unable to verify your credit card information, so this transaction could not be completed. Your credit card has not been charged.

Re: Unable to process this transaction.

softech — Tue, 08 Feb 2022 23:02:31 GMT

@Eddye Try a different browser or use Incognito mode

also, were you paying with Amount Due? Use the other option from the drop down: Other (enter the desired payment amount) and manually entered the plan amount and see if it works

Re: Unable to process this transaction.

Meow — Tue, 08 Feb 2022 23:05:12 GMT

What do you try to accomplish?

Add new credit card? Replace existing?

CC info has to be entered Exactly as it is on bank's file. Do not use space in postal code.

Re: Unable to process this transaction.

esjliv — Tue, 08 Feb 2022 23:03:52 GMT

@Eddye wrote:
I cant get passed this at all doesn't matter what I try.

Unable to process this transaction.
Sorry, we are unable to verify your credit card information, so this transaction could not be completed. Your credit card has not been charged.

@Eddye - clear your browser's cache/cookies.

Or, open a tab in incognito mode then try that way.

Sometimes, just log out and try again in 1/2 hour.

https://www.publicmobile.ca/en/on/get-help/articles/pay-for-your-services-online

Re: Unable to process this transaction.

VIP_Tech — Tue, 08 Feb 2022 23:03:59 GMT

Hi @Eddye

try close all Browser and clear cache and cookies,
and try open one Browser inPrivate mode,
or try different Browser and open incognito mode,

and re-enter,

if still issue get in touch with Customer Support Agent (publicmobile.ca)

CSA Hours Of Operation (publicmobile.ca)

Verify your identity (publicmobile.ca)