topic Re: Account suppended in Get Support

Account suppended

Tuqing — Tue, 08 Feb 2022 21:57:31 GMT

How to reactive my account?

I also have no service with my phone, how to reactive?

Re: Account suppended

benfatto — Tue, 08 Feb 2022 22:08:18 GMT

Login to your account and make the required payment by voucher, or credit/debit card
Purchase a voucher and deposit it to you account by calling 611

Voucher locations: https://www.publicmobile.ca/en/on/store-locator

Vouchers on-line: recharge.com , https://www.ding.com , sometimes NO FEE: https://canadiancellsupplies.com/

Instructions to add a voucher from your phone:https://productioncommunity.publicmobile.ca/t5/Self-Serve/611-IVR-Menu-System/m-p/289352/highlight/true#M20315

Re: Account suppended

softech — Tue, 08 Feb 2022 22:11:09 GMT

@Tuqing Are you still able to login to My Account? You should be able to if your account is suspended for less than 90 days

If your account suspended for less than 90 days and you can login to My Account, then go to Payment Tab, One time Payment, and then use "Other (Enter the desired payment amount) " from the pull down and manually enter the Plan amount

https://selfserve.publicmobile.ca/Overview/payment/Make-a-Payment/

Once submitted, check if the button Reactivate Current Plan is around. If so, click on it

Then logoff from My Account and Reboot your phone and it should be good

However, if the account was suspended for longer than 90 days, you would not be able to log back in My Account as your account would have been permanently closed.

Re: Account suppended

VIP_Tech — Tue, 08 Feb 2022 22:08:58 GMT

Hi @Tuqing

close all Browser and clear cache and cookies,
and try open one Browser inPrivate mode,
or try different Browser and open incognito mode,

long in to self-serve
Click on Payment
Make a Payment
Payment Type: select ( Amount Due )
Click ‘Submit’,
after payment successful, Reboot device.

read about Reactivate a suspended plan (publicmobile.ca)

Re: Account suppended

BKNS27 — Wed, 09 Feb 2022 05:29:47 GMT

@Tuqing

If you are near the end of your payment cycle and on AutoPay, suspension notice is normal and you can ignore.