topic Re: Can't Login in Get Support

Can't Login

g00dsman — Tue, 08 Feb 2022 21:52:56 GMT

Hello. Trying to setup a public mobile account. I set up a username and password, completed email registration. Started a new setup, got a 802 error. I followed some community suggestions, but now I can't login to my account. I'm stuck.

Re: Can't Login

VIP_Tech — Tue, 08 Feb 2022 21:57:36 GMT

Hi @g00dsman

don't activate again, get in touch with Customer Support Agent (publicmobile.ca)

CSA Hours Of Operation (publicmobile.ca)

Verify your identity (publicmobile.ca)

Re: Can't Login

softech — Tue, 08 Feb 2022 21:59:30 GMT

@g00dsman You got the 802 error during activation?

Do not try to activate again. Check your Credit card and confirm if PM has charged you yet. PM might have already charged your credit card at this point, the error 802 could be some sim provision issue or account setup issue.

You can also check if PM has already activated the SIM. Put the PM SIM in a phone and see if it is connecting to PM Network

I would also open a ticket with PM Support to confirm that the account is not activated yet and no charge posted yet before re-attempt activation

Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox, envelope on the top right, after ticket is opened. CS Agent will reply and work with you via messaging there

Re: Can't Login

esjliv — Tue, 08 Feb 2022 23:01:52 GMT

@g00dsman wrote:
Hello. Trying to setup a public mobile account. I set up a username and password, completed email registration. Started a new setup, got a 802 error. I followed some community suggestions, but now I can't login to my account. I'm stuck.

@g00dsman - did your enter your payment details, and were you charged for the SIM card activation?

If so, insert your Public Mobile SIM card and reboot your phone.

Other troubleshooting to try:

*reset network settings on your device

*Is your phone locked? Contact your previous provider to unlock it for you. You will need your imei number, dial *#06# to get it.

*Check if your phone is blacklisted here: https://www.devicecheck.ca/check-status-device-canada/

For logging into My Account/Self Serve...

What happens when you try to register for an account: https://selfserve.publicmobile.ca/self-registration/

Or, try the Forgot your password option: https://selfserve.publicmobile.ca/forgot-password/

Remember to check your spam/junk folder.