topic Re: Cell number not ported from old carrier in Get Support

Cell number not ported from old carrier

kandee1 — Tue, 08 Feb 2022 19:52:02 GMT

I need to submit a ticket

Re: Cell number not ported from old carrier

VIP_Tech — Tue, 08 Feb 2022 19:52:56 GMT

Hi @kandee1

get in touch with Customer Support Agent (publicmobile.ca)

if SIMon, can't submit a ticket send Private Messages to Customer Support Agent

CSA Hours Of Operation (publicmobile.ca)

Verify your identity (publicmobile.ca)

Re: Cell number not ported from old carrier

softech — Tue, 08 Feb 2022 19:54:34 GMT

@kandee1 How long you have request porting? did you reply to a text from your old carrier to approve the porting within 90 minutes?

I will private message you a phone number to call, it is Porting support team and they will provide you update and assist. Please check your Community inbox on the top right, envelope icon

(You probably don't need to open ticket, just call the number, quicker)

Re: Cell number not ported from old carrier

kandee1 — Tue, 08 Feb 2022 19:55:46 GMT

My number showed on computer as porting correctly & old SIM card disposed of. I need you to te-request port of number & I will clear it with Rogers.

Re: Cell number not ported from old carrier

softech — Tue, 08 Feb 2022 19:57:11 GMT

@kandee1 wrote:
My number showed on computer as porting correctly & old SIM card disposed of. I need you to te-request port of number & I will clear it with Rogers.

Yes, if you have disposed the SIM card, it might be an issue. But Call Rogers to arrange first. If they are ok you port without you reply the text, then call back the PM porting team number I sent you and ask PM to re-trigger the process.

let us know how it turns out

Re: Cell number not ported from old carrier

kandee1 — Tue, 08 Feb 2022 20:55:31 GMT

Ok, all good now, thanks

Re: Cell number not ported from old carrier

kandee1 — Tue, 08 Feb 2022 20:56:19 GMT

Ok, all good now thanks.

Re: Cell number not ported from old carrier

softech — Tue, 08 Feb 2022 20:56:31 GMT

@kandee1 wrote:
Ok, all good now, thanks

@kandee1 So, all sorted out with the porting support team?

Enjoy!!

Re: Cell number not ported from old carrier

BKNS27 — Tue, 08 Feb 2022 22:13:59 GMT

@kandee1

So I am assuming your found your old SIM so you can confirm to the SMS text from old carrier.