topic Re: Changing Auto Pay Card in Get Support

Changing Auto Pay Card

nasirindia — Tue, 08 Feb 2022 17:54:12 GMT

I couldn’t see any option to change the auto payment card online. Os there any way ?

Re: Changing Auto Pay Card

VIP_Tech — Tue, 08 Feb 2022 17:56:43 GMT

Hi @nasirindia

close all Browser and clear cache and cookies,
and try open one Browser inPrivate mode,

Update or remove your payment card (publicmobile.ca)

Re: Changing Auto Pay Card

softech — Tue, 08 Feb 2022 18:03:03 GMT

@nasirindia Yes, you can change your payment card online using My Account

Just go to Payment Tab (https://selfserve.publicmobile.ca/Overview/payment/Make-a-Payment/), click Manage my card at the bottom of the page, and the click Replace this Credit Card.

Then Follow the screen and enter your new card information

https://selfserve.publicmobile.ca/Overview/payment/Make-a-Payment/

Re: Changing Auto Pay Card

HALIMACS — Tue, 08 Feb 2022 23:24:18 GMT

And when you do this, @nasirindia before logging into your self-serve account, recommend following this procedure to avoid the common glitches that sometimes occur with this process:

Clear your browser's cache & cookies
Use incognito mode
Now, log into your self-serve account
Click Payment tab
Select "Manage My Card"
Select "replace card"
Type your address exactly as from your billing statement
Don't use a space in the postal code
Use ALL CAPS if necessary
Type everything, not letting autofill complete any fields

Re: Changing Auto Pay Card

nasirindia — Wed, 09 Feb 2022 00:53:44 GMT

Thanks. I got it. Thanks to everyone.

Re: Changing Auto Pay Card

nasirindia — Wed, 09 Feb 2022 00:54:09 GMT

Thanks