topic Re: Bonus SIM Card not arrived.... in Get Support

Bonus SIM Card not arrived....

randolphbenoit — Tue, 08 Feb 2022 17:57:15 GMT

After buying a SIM card I was later emailed....

"Thanks for your order on 01/19/2022.

Along with your order, we’ve also given you a free SIM. Use it or pass it along - the power is in your hands!

If you share it with a friend or family member, you’ll earn a referral reward.

How it works:

Activate and receive a unique referral code.
Share your extra SIM card and code with a friend or family member.
Once they activate you’ll earn $1 off every 30 days for each friend you refer, plus your friend will receive a one-time credit of $10.

Find out more about our referral program HERE "

Card that was purchased came week ago but not the extra one. Do I have to wait a certain amount of time or someone forgot to mail it?

VIP_Tech — Tue, 08 Feb 2022 17:58:19 GMT

hTideGnow — Tue, 08 Feb 2022 18:00:16 GMT

HI @randolphbenoit Yes, you can get the other SIM without issue.

Just open ticket with PM CS Agent with your order number and they will send the extra on back:

Click on the Bubble or directly at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the moderators (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437