topic Re: change email address in Get Support

change email address

pywong — Tue, 08 Feb 2022 17:09:47 GMT

How can i change my account email address?

Re: change email address

softech — Tue, 08 Feb 2022 17:12:45 GMT

To change the email address used on My Account, you will have to open a ticket with PM Support and have them to change for you.

To open ticket with PM support:

1. For faster response (2-48 hours), Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.

Start with typing "Submit a ticket", click "Contact Us", click "Other" from the choices, click "Click here to submit a ticket". Then follow to complete the ticket submission.

2. Or you can Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox, envelope on the top right, after ticket is opened. CS Agent will reply and work with you via messaging there

After your My Account email address is changed, make sure you change your email used on Community account as well. They will have to be the same for PM to match the accounts on the 2 systems and apply the Community reward.

Re: change email address

darlicious — Tue, 08 Feb 2022 17:12:22 GMT

Contact customer support and answer the extra verification questions required to change your email and a CSA will change it for you.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

Re: change email address

computergeek541 — Wed, 09 Feb 2022 05:35:20 GMT

unnecesssary repetition