topic Re: Galaxy s21 in Get Support

Galaxy s21

Brianrap — Tue, 08 Feb 2022 05:01:49 GMT

I have a Samsung Galaxy s21 Ultra and a couple of weeks ago it suddenly dropped my connection. Tried everything imaginable to get it back-up to and including a factory reset-but no luck. The sim works in other phones so it it not a sim issue. Tried my sim in a Galaxy s10 and it worked fine. Sims from other networks (both Bell and Telus) work in my phone. Took my phone to a Samsung approved warranty repair location and they replaced the main board. Didn't do anything to resolve the problem so had to send the phone to Samsung in Ontario (I am in Manitoba) for them to check it out. I was just talking to a fellow who also has an s21 and he is experiencing the exact same issue. To me it sounds like it might be a network issue of some kind and specific to Galaxy s21 phones. Has anyone heard of or experienced anything like this? Thanks.

Re: Galaxy s21

softech — Mon, 07 Feb 2022 22:13:38 GMT

@Brianrap it where did you buy the phone from? hope it is not blacklisted

check the status first

https://productioncommunity.publicmobile.ca/t5/Get-Support/Galaxy-s21/m-p/785213

Re: Galaxy s21

softech — Mon, 07 Feb 2022 22:16:35 GMT

@Brianrap Where in Manitoba you are at?

I am not sure if you don't have good 3G network in your area.

"Public Mobile here. As of March 16, 2021, our Prepaid network in Manitoba will be changing and select areas of Winnipeg and Brandon may experience reduced voice coverage. Data speeds will remain unaffected. In order to maintain the best voice coverage after March 16, 2021, changes will need to be made to your account. For more information, please call us at 1-866-975-3058. Free Public Mobile Msg"

That was last year and affected some users in the area for voice calls

how is the data connection on LTE?

Re: Galaxy s21

HALIMACS — Mon, 07 Feb 2022 22:16:40 GMT

@softech

OP says “Sims from other networks (both Bell and Telus) work in my phone.”

Likely not blacklisted… Wonder what else it might be?

Re: Galaxy s21

HALIMACS — Mon, 07 Feb 2022 22:18:07 GMT

@Brianrap

Try switching network to 3G only…

Re: Galaxy s21

Brianrap — Mon, 07 Feb 2022 22:18:21 GMT

Checked that and it is not blacklisted. Thanks.

Re: Galaxy s21

softech — Mon, 07 Feb 2022 22:18:48 GMT

@Brianrap BTW, S21 does work well on PM from my experience.. my family experience. On so many Samsung phone S21/S9/S7 , all without issues.

So, it could be just the device quality with Samsung but not compatibility issue

Re: Galaxy s21

Brianrap — Mon, 07 Feb 2022 22:19:48 GMT

Tried in several location in and near Winnipeg. Same issue everywhere. It gets no service at all. Tried changing the network setting and still nothing.

Re: Galaxy s21

softech — Mon, 07 Feb 2022 22:21:59 GMT

@Brianrap If you are in Winnipeg, it could be the issue with the reduced voice coverage

how's the Data? working well?

Re: Galaxy s21

Brianrap — Mon, 07 Feb 2022 22:24:39 GMT

What is odd is that it worked perfectly up until a couple of weeks ago and then just stopped connecting. There was an alert on the phone Sim not found (or something to that effect). But the sim works perfectly in other phones and I even bought a new sim on the off chance there was a problem with the sim. Didn't make any difference.

Re: Galaxy s21

VIP_Tech — Mon, 07 Feb 2022 22:25:45 GMT

Hi @Brianrap

your issue in device antenna, manufacturer will be exchanged for you if under warranty..

Re: Galaxy s21

Brianrap — Mon, 07 Feb 2022 22:27:59 GMT

And just hearing from another s21 owner that he is having the same issue makes me think that it a phone/network compatibility issue of some sort. He too had this occur recently and his phone also works fine on Bell and Telus networks.

Re: Galaxy s21

Brianrap — Mon, 07 Feb 2022 22:30:44 GMT

Tried switching networks and Public Mobile displays for a second or two and then disappears and sim not found alert displays.

Re: Galaxy s21

Brianrap — Mon, 07 Feb 2022 22:34:43 GMT

Thanks for the input. That is what I was thinking (hoping) that might be the problem. It is under warranty so fingers crossed that's all it is. Should be a quick/easy fix if that is the case.

Re: Galaxy s21

softech — Mon, 07 Feb 2022 22:36:46 GMT

@Brianrap You already send the phone in for service? Let see what they say.

But the S21 my family using is working well and great. I don't see many people complains about S21 either

Your is a S21 from Canada? or from another market?

Re: Galaxy s21

HALIMACS — Mon, 07 Feb 2022 22:38:46 GMT

@Brianrap

So your device couldn’t connect when using 3G-only network?

Hmmmm? That’s odd.

Re: Galaxy s21

softech — Mon, 07 Feb 2022 22:40:37 GMT

@HALIMACS If OP issue is could not connect using 3G, it is normal. It is Manitoba, Winnipeg area. Telus does not have 3G network there anymore

but I thought OP issue is he is not connecting to any network at all, neither 3G nor LTE

Re: Galaxy s21

Brianrap — Mon, 07 Feb 2022 22:41:22 GMT

It is odd. Even the guys at the repair shop had never heard of it and couldn't figure it out.

Re: Galaxy s21

HALIMACS — Mon, 07 Feb 2022 22:42:13 GMT

Right… the Manitoba thing from awhile back. 👍

Re: Galaxy s21

softech — Mon, 07 Feb 2022 22:42:43 GMT

@Brianrap I am not sure if you answered it.. were you able to connect to LTE for Data?