topic Re: Data not working? in Get Support

Data not working?

jt97 — Tue, 04 Jan 2022 19:19:05 GMT

I am being asked to sign into public mobile whenever on my data. I have plenty left (over 3gb) yet I do not have any connection?

Any ideas from the community?

Re: Data not working?

Nsk143 — Mon, 10 Jul 2017 23:23:29 GMT

Try your sim in other phone if data doesn't work on other phone then its probably system issue send a msg to mod
Send your email address
Phone number
SIM number
Explanation of issues

http://productioncommunity.publicmobile.ca/t5/Getting-Started/Private-Messages-viewing-and-creating/m-p/56161#M9215

Hopefully they will get back to you soon. Thx
And if data work on other phone then. Try
Remove sim turn off phone insert sim restart
If that's doesn't help then try network reset or factory reset
Also provide your make and model and orignal carrier of device.

Re: Data not working?

mimmo — Tue, 11 Jul 2017 00:00:39 GMT

@jt97 what do you mean you are being asked to sign in?

have you
checked your apn settings (possibly deleted and re entered)
is was data accedently turned off
airplane mode
your phone turning off data becasue it thinks you are over the limit
rebooted your phone
try sim in different phone.

These are the first things to check/do when encountering data. (you already checked selfserve that you have data 🙂