topic Re: SIM Card ordered on Dec 2, 2021 -- still not here Feb 7, 2022 in Get Support

SIM Card ordered on Dec 2, 2021 -- still not here Feb 7, 2022

Wildflower — Tue, 08 Feb 2022 00:15:29 GMT

According to an email from Public Mobile, my SIM card was sent out on Dec 2, 2021. Estimated delivery date was December 21, 2021. I actually forgot all about it until seeing its charge on a PayPal statement. It is now February 7, 2022 and it's still not here. I look at the order and it shows it is "on its way" and the current shipment location is in Prince George, BC (3.5 hours north of me). Am I safe to presume the card has been lost in transit? How can I get one sent to me?

Re: SIM Card ordered on Dec 2, 2021 -- still not here Feb 7, 2022

HALIMACS — Tue, 08 Feb 2022 00:19:16 GMT

@Wildflower , that's too long to wait. I'd recommend contacting the Customer Support Agents. Even if you eventually receive the first one, these devices are cheap enough that Public Mobile should go good on another and send you a replacement.

To contact a Customer Support Agent, there are 2 methods:

Use the ticketing system for a faster response time. Click here and type Customer Support Agent, then select Contact Us, then select Other (or the topic that more closely matches your request). Click the result which states Click here to submit a ticket and follow the prompts, or,
Send a private message to the Customer Support Agent by clicking here You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

Re: SIM Card ordered on Dec 2, 2021 -- still not here Feb 7, 2022

VIP_Tech — Tue, 08 Feb 2022 00:27:39 GMT

Hi @Wildflower

get in touch with Customer Support Agent (publicmobile.ca)

CSA Hours Of Operation (publicmobile.ca)

Verify your identity (publicmobile.ca)

Re: SIM Card ordered on Dec 2, 2021 -- still not here Feb 7, 2022

darlicious — Tue, 08 Feb 2022 01:10:34 GMT

@Wildflower

I believe you ordered during the half price sim card promo with a BOGO free offer. So you are actually missing 2 sim cards. Contact customer support with your order #, shipping address and the email used when you made the order.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

Re: SIM Card ordered on Dec 2, 2021 -- still not here Feb 7, 2022

BKNS27 — Tue, 08 Feb 2022 08:37:21 GMT

@Wildflower

Wow, it shouldn’t take over 2 months for your SIM to arrive!
Definitely it is lost in transit. Contact a CS_Agent through private messaging…click on the envelope icon to contact them.