topic Re: Add ons in Get Support

Add ons

RonaRobe — Tue, 08 Feb 2022 05:04:20 GMT

I tried to purchase an add on. Paid for two add ons nothing is working. What’s the problem

Re: Add ons

Meow — Mon, 07 Feb 2022 20:52:08 GMT

Purchasing an add-on after logging in into your PM account is a two-step process. You need to load funds first and then purchase add on.

Add funds to your PM account: Any funds to buy add-ons come from your balance, so manually add funds to your available balance first.
Buy Add-On: You will actually buy the add-on after you add funds to your account or else you won't have funds to actually buy the add-on. Funds to buy add-on come from Your account (after adding funds in step #1) and not directly from your credit card.

Re: Add ons

VIP_Tech — Mon, 07 Feb 2022 21:35:28 GMT

Hi @RonaRobe

How To Purchase Add-Ons through Self Serve (publicmobile.ca)

and Rebooting device.

Re: Add ons

pkaraa — Mon, 07 Feb 2022 21:50:59 GMT

Can you see the balance in your account?

Can you see these add-ons on your plan?

If you can see the balance then they are still to be bought.

If you can see them in your plan, reboot the device.

Re: Add ons

HALIMACS — Tue, 08 Feb 2022 00:15:42 GMT

@RonaRobe

If you tried to purchase 2 of the same US Roaming add-on, you'll run into problems.

These can only be purchased once per 10-day period. After the 1st expires, after about 24 hours you can add the same Roaming add-on again for another 10-days.

If you weren't referring to the US Roaming add-on, then the prior posters have probably assisted you sufficiently.