topic Re: Account Balance: $10.00. Payment Due: $0.00. Plan de-activated until payment is made. in Get Support

Account Balance: $10.00. Payment Due: $0.00. Plan de-activated until payment is made.

sinnicam — Mon, 07 Feb 2022 21:55:15 GMT

Hi,

My account is currently deactivated until a payment is made; however, there are funds in the account and the amount due is $0. Please let me know how I can get my account activated again.

Thank you.

Re: Account Balance: $10.00. Payment Due: $0.00. Plan de-activated until payment is made.

0PX9O4 — Mon, 07 Feb 2022 21:56:13 GMT

@sinnicam

Either add another $1 to the balance or report your phone as lost, sign out, and then sign back in and restore service.

Either of these will retrigger your renewal.

Re: Account Balance: $10.00. Payment Due: $0.00. Plan de-activated until payment is made.

VIP_Tech — Mon, 07 Feb 2022 21:56:32 GMT

Hi @sinnicam

sign in to Self-Serve,
Click on Payment
Make a Payment
Payment Type: select ( Amount Due )
Click ‘Submit’,
after payment successful, Reboot device.

Re: Account Balance: $10.00. Payment Due: $0.00. Plan de-activated until payment is made.

computergeek541 — Mon, 07 Feb 2022 22:45:10 GMT

@VIP_Tech wrote:
Hi @sinnicam
sign in to Self-Serve,
Click on Payment
Make a Payment
Payment Type: select ( Amount Due )
Click ‘Submit’,
after payment successful, Reboot device.

As the amount due is $0.00, the above steps won't work. The customer would have to use the other amount to manually enter a desired top up amount.

Re: Account Balance: $10.00. Payment Due: $0.00. Plan de-activated until payment is made.

hTideGnow — Mon, 07 Feb 2022 22:49:56 GMT

HI @sinnicam If you remember your 4 digits PIN, you can also use *611 and top the minimal amount ($20). No worry, it might be more than you need, but the extra will stay in the account for next renewal. A manual topup via *611 could also trigger the reactivation

Re: Account Balance: $10.00. Payment Due: $0.00. Plan de-activated until payment is made.

ilbb88 — Mon, 07 Feb 2022 22:51:53 GMT

I had a same issue as you and you need submit a ticket to ask manual activation.

Re: Account Balance: $10.00. Payment Due: $0.00. Plan de-activated until payment is made.

sinnicam — Mon, 07 Feb 2022 23:53:28 GMT

Resolved, thank you!

Re: Account Balance: $10.00. Payment Due: $0.00. Plan de-activated until payment is made.

darlicious — Tue, 08 Feb 2022 03:52:42 GMT

@sinnicam

Which plan do you have? $15? Your available funds must equal or exceed your plan amount for it to reactivate.....for future reference.

@ilbb88

As long as you have access to your self serve account you can manually reactivate your service yourself as long as enough funds are available in the balance to pay the plan amount.

Often but not always a $1 payment will force the payment thru or going to the plans or usage page and click on the lost/stolen feature. Suspend your service. Log out/in. Resume your service. Your plan should automatically reactivate. Log out and reboot if necessary.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.