topic Re: Sim card in Get Support

Sim card

SantiagoG — Tue, 08 Feb 2022 05:00:13 GMT

My sim number is invalid

Re: Sim card

JK8 — Mon, 07 Feb 2022 22:15:09 GMT

@SantiagoG

Did you complete the activation process? Is your cc charged? Is your phone unlocked?

Re: Sim card

VIP_Tech — Mon, 07 Feb 2022 22:16:13 GMT

Hi @SantiagoG

you activate new line ?
you getting new number or transfer old number to PM.

Re: Sim card

hTideGnow — Mon, 07 Feb 2022 22:20:54 GMT

HI @SantiagoG We need more information..

are you current PM user and no problem before just having SIM issue today?

what exact error message you see on the phone?

Re: Sim card

SantiagoG — Mon, 07 Feb 2022 22:30:50 GMT

Yes, I’m a current server, I got this service one month ago without including the autopay option

Re: Sim card

SantiagoG — Mon, 07 Feb 2022 22:32:16 GMT

I’m a current server and it appears to me that the sim card number is not the correct one

Re: Sim card

hTideGnow — Mon, 07 Feb 2022 22:32:32 GMT

@SantiagoG wrote:
Yes, I’m a current server, I got this service one month ago without including the autopay option

HI @SantiagoG without including ??

So, did you setup Autopay

Can you login to My Account and confirm the Account status ? It might be Active or Suspended

Let us know what is it and we might be able to help

Re: Sim card

JK8 — Mon, 07 Feb 2022 22:33:09 GMT

@SantiagoG wrote:
Yes, I’m a current server, I got this service one month ago without including the autopay option

When you log into self service what is the status? Is it active? Have you tried your SIM card in another unlocked phone?

Re: Sim card

SantiagoG — Tue, 08 Feb 2022 00:29:19 GMT

I’m not able to enter to my account either

Re: Sim card

esjliv — Tue, 08 Feb 2022 02:49:06 GMT

@SantiagoG wrote:
My sim number is invalid

@SantiagoG - so you got your service one month ago, and I presume it was working until it went into suspended status 30 days after activation?

What happens when you call 611, does it say suspended?

If you have not registered for a My Account, register for one here: https://selfserve.publicmobile.ca/self-registration/

Then you can pay online with a credit card or voucher. You can also add vouchers by calling 611 from your device.

See payment options here: https://www.publicmobile.ca/en/on/get-help/articles/voucher-payment-options

If you are still having difficulting logging into My Account, try the Forgot your password option (if you cannot remember, if the account was created previously).

If still issues, ask Customer support agents (CSA) to assist you with getting logged in to you account so you can manage things.

Methods to contact CSA here: https://www.publicmobile.ca/en/bc/get-help/articles/contact-an-agent