topic Re: Plan not appearing in self-serve in Get Support

Plan not appearing in self-serve

jor123 — Mon, 07 Feb 2022 21:52:46 GMT

Is anyone else seeing this on the Plan and Addons page? My account is active and service working, but my plan info is missing on the main self serve page under Account Status and I get redirected to a page called "Generic error" with the below text when I click Plan and Addons:

Oh no!
It looks like something went wrong, but don’t panic.

Log out and then log back in again to continue. Or return to the Login Page .

Re: Plan not appearing in self-serve

VIP_Tech — Mon, 07 Feb 2022 21:53:37 GMT

Hi @jor123

try close all Browser and clear cache and cookies,
and try open one Browser inPrivate mode,
or try different Browser and open incognito mode,

Re: Plan not appearing in self-serve

0PX9O4 — Mon, 07 Feb 2022 21:54:31 GMT

@jor123

I just checked and it seems to be working fine for me, but I have faced this same problem once before.

I would suggest you switch to another browser (incognito/private mode if possible), and try again. It may also help to wait an hour or so before trying.

Let us know how it goes - all the best!

Re: Plan not appearing in self-serve

jor123 — Mon, 07 Feb 2022 21:56:03 GMT

The same thing seems to be happening in incognito mode, but I'll try again in while to see if it's a temporary issue. I've never seen it before

Re: Plan not appearing in self-serve

0PX9O4 — Mon, 07 Feb 2022 21:57:09 GMT

@jor123

What is it that you're trying to do on self serve today? If it's making a payment or checking your usage, these should not require you to look at the plan page anyway.

Re: Plan not appearing in self-serve

VIP_Tech — Mon, 07 Feb 2022 21:58:40 GMT

@jor123

what machine you use it ?

Re: Plan not appearing in self-serve

jor123 — Mon, 07 Feb 2022 21:59:30 GMT

Nothing in particular, I just logged in to check usage and noticed the plan info wasn't showing up. Wondered if it was just me or if something was wrong.. lol

Re: Plan not appearing in self-serve

jor123 — Mon, 07 Feb 2022 22:00:55 GMT

@VIP_Tech chrome desktop

Re: Plan not appearing in self-serve

VIP_Tech — Mon, 07 Feb 2022 22:02:59 GMT

@jor123

it's latest version check the update.

do you have microsoft edge is working very well.

Re: Plan not appearing in self-serve

Anonymous — Mon, 07 Feb 2022 22:03:23 GMT

@J_PM : And just like that, the slap in the face that we all feel...continues unabated. That username needs to stop. I KNOW I'm not the only that feels this way. Do you care about peace and harmony here? Or is it really actually permitted as one of your CSA's stated? It is wrong. For all the reasons you've reminded us all of just hours earlier.

Re: Plan not appearing in self-serve

jor123 — Mon, 07 Feb 2022 22:09:31 GMT

I don't think it's a browser issue tbh... I did try Firefox too. Chrome is up to date, etc.

Re: Plan not appearing in self-serve

softech — Mon, 07 Feb 2022 22:11:09 GMT

@jor123 yes, not browser related, I can confirm 🙂 I had the same issue last week.

But gives it a day or two and it corrects itself.

Re: Plan not appearing in self-serve

jor123 — Mon, 07 Feb 2022 22:11:53 GMT

Ah, well good to know it's not just me, thanks!

Re: Plan not appearing in self-serve

softech — Mon, 07 Feb 2022 22:23:22 GMT

@jor123 If you are in no rush. Give it a day or two.

I had this last week. Issue on all browsers. I was just curious and not rushing to check or change anything. I think it came back without issue on the 3rd day or so.

Are you trying to change plan or so?

Re: Plan not appearing in self-serve

jor123 — Mon, 07 Feb 2022 22:31:44 GMT

No, same situation - just noticed the plan wasn't there anymore when I logged in to double check usage and wanted to make sure nothing was wrong ahead of the renewal date... so I'll wait and hopefully it'll show up again later

Re: Plan not appearing in self-serve

jor123 — Mon, 07 Feb 2022 22:35:16 GMT

@Anonymous Not sure what you're referring to, is that meant for this thread?

Re: Plan not appearing in self-serve

darlicious — Mon, 07 Feb 2022 22:35:56 GMT

@Anonymous

I'm not seeing what you have an issue with?

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

Re: Plan not appearing in self-serve

softech — Mon, 07 Feb 2022 22:38:47 GMT

@darlicious wrote:
@Anonymous
I'm not seeing what you have an issue with?

@darlicious you serious you don't understand?

Re: Plan not appearing in self-serve

Anonymous — Mon, 07 Feb 2022 22:38:56 GMT

@jor123 : There's an outstanding issue with one of the usernames that happens to be a referral code.

@darlicious : ??? Um... the username?? You have also been outraged at it in the past???

Re: Plan not appearing in self-serve

darlicious — Mon, 07 Feb 2022 22:51:15 GMT

@Anonymous

Lol....I can't see the forest for the trees......

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.