topic Re: Service Outage in Kaslo? in Get Support

Service Outage in Kaslo?

Hamzoo — Mon, 07 Feb 2022 20:20:32 GMT

Hi all, We had a very brief power blip 20 minutes ago and my phone has been saying "No Service" since then. I have checked the map at https://www.telus.com/en/qc/outages and it doesn't show anything (@12:20PM). Anyone know what is going on?

Re: Service Outage in Kaslo?

VIP_Tech — Mon, 07 Feb 2022 20:34:10 GMT

Hi @Hamzoo

at maps has one Active outage,

try to Rebooting device.

Re: Service Outage in Kaslo?

Meow — Mon, 07 Feb 2022 20:55:16 GMT

That blip would mean that cell towers lost power. Wow. That is bad. I thought they have some kind of battery back-up.

Anyway, wait a little bit; who knows how long towers need to reboot.

Re: Service Outage in Kaslo?

Hamzoo — Mon, 07 Feb 2022 21:06:19 GMT

Yup, the map is now showing an outage but the notes only mention internet and TV service as being out. I'm sure it is related and will probably fix the cell service when they fix the other. @VIP_Tech Thanks for reminding me to reboot - didn't change the situation but I should have tried it before I posted.

Re: Service Outage in Kaslo?

ponnuki — Mon, 07 Feb 2022 21:31:48 GMT

I am also out of service, on the east shore facing Kaslo...

Re: Service Outage in Kaslo?

VIP_Tech — Mon, 07 Feb 2022 21:32:59 GMT

@Hamzoo

do you can check with your address they mention for each area is different Active outage.

also can you log in to Self-Serve, to your account status Active ?

Re: Service Outage in Kaslo?

ponnuki — Mon, 07 Feb 2022 21:54:20 GMT

and my account is active and i tried to put the sim card in different phone that used to work.. reboot, clear the setting... network is definitely down.