topic Re: Pay my bill in Get Support

Pay my bill

Jaycarjudy — Mon, 07 Feb 2022 19:28:47 GMT

I recently changed banks and added new card for payment but it's not working for some reason. I'd like to pay manually but I don't have an account pin. Please help

Re: Pay my bill

softech — Mon, 07 Feb 2022 20:29:46 GMT

@Jaycarjudy Yes, can you login to My account on the web (https://selfserve.publicmobile.ca/) ? You have your password to login ? You don't need your 4 digits PIN for this site

You will need to login there and choose Payment Tab->Managed my account and Replace this credit card to update the card

https://selfserve.publicmobile.ca/Overview/payment/Make-a-Payment/

Re: Pay my bill

VIP_Tech — Mon, 07 Feb 2022 19:32:14 GMT

Hi @Jaycarjudy

get in touch with Customer Support Agent (publicmobile.ca)

to reset your 4 digits PIN.

CSA Hours Of Operation (publicmobile.ca)

Verify your identity (publicmobile.ca)

Re: Pay my bill

Jaycarjudy — Mon, 07 Feb 2022 19:33:11 GMT

I did this and added the new card. It's saved there but it's not working

Re: Pay my bill

softech — Mon, 07 Feb 2022 20:47:38 GMT

@Jaycarjudy If the new card is there already, Perfect!!

Now go to Payment Tab, One-time payment and use the option "Other (Enter the desired payment amount)" instead of Amount Due

when you use this option , manually enter the plan amount and submit

https://selfserve.publicmobile.ca/Overview/payment/Make-a-Payment/

Once payment gone through, if you see the button "Reactivate current plan" around, click on it ,

then logoff My Account and reboot your phone and you should be ok

Re: Pay my bill

dabr — Mon, 07 Feb 2022 19:45:26 GMT

@Jaycarjudy Makes sure to clear your browser cache/cookies and use incognito/privacy mode or another browser when trying to make your payment. Your other option (until you can sort out the CC) is to purchase a voucher from most retailers/gas/convenience store and load it by dialing 611 on your phone.

Re: Pay my bill

Meow — Mon, 07 Feb 2022 20:57:18 GMT

@Jaycarjudy wrote:
I recently changed banks and added new card for payment but it's not working for some reason.

Could you please clarify 'it's not working'.

Did you try to add small amount first using option Other in Payment?

What error message do you get?