topic Re: Add-ON Options is Disabled in Get Support

Add-ON Options is Disabled

arunesh — Tue, 08 Feb 2022 05:06:50 GMT

I am trying to reactivate my account.

I still have 10 days left to complete 90 days. All the options are greyed out for me.

Could someone help with this issue?

Thanks

Anonymous — Mon, 07 Feb 2022 18:31:16 GMT

You can't buy add-ons on suspended accounts.

ShawnC13 — Mon, 07 Feb 2022 18:33:59 GMT

To buy add-ons you will need to have your account active. You can't have a suspended plan and just add a calling add-on

arunesh — Mon, 07 Feb 2022 18:34:12 GMT

okay, then let me ask other way. What should I do to reactivate my account?

Anonymous — Mon, 07 Feb 2022 18:38:27 GMT

@arunesh : Click on the Reactivate button and make a payment using the Other option to get your balance up to your plan costs. It should renew.

arunesh — Mon, 07 Feb 2022 18:40:18 GMT

When I click on reactivate, it will take me to the payment page but SUBMIT button will stay disabled.

VIP_Tech — Mon, 07 Feb 2022 18:40:45 GMT

close all Browser and clear cache and cookies,
and try open one Browser inPrivate mode,
or try different Browser and open incognito mode,

first Active your account

try Payment Type: selected other ( Enter the desired payment amount )

arunesh — Thu, 17 Feb 2022 19:40:36 GMT

This solution worked for me. Chatted with Simon:

1. Asked me to login to account.

2. Logged in and it asked me to choose a question.

3. I chose Managed my account.

4. It asked me the option to active the account and it activated my account.

5. Now, I am able to submit my payment but earlier I wasn't able to submit my payment.

(Well that's a novelty with member appreciating SIMon 🤔 ..... Luddite)

Anonymous — Mon, 07 Feb 2022 19:02:22 GMT

@arunesh : That's a very interesting discovery. Hmm I wonder if that might work in other cases.

softech — Mon, 07 Feb 2022 19:29:00 GMT

Maybe is an account renewal issue? It just took longer than usual today?

ShawnC13 — Mon, 07 Feb 2022 19:30:40 GMT

@softech, the users line was in suspension and they only had a few days left to reacitivate.

@arunesh glad to hear that SIMon was able to help you through your issue