topic Re: Credit card expired/reactivation issue in Get Support

Credit card expired/reactivation issue

gordono — Mon, 07 Feb 2022 18:15:57 GMT

My credit card expired January 31st, 2022. I changed/added my new credit card to my public mobile account. My account says I need to reactivate my current plan. When I click on reactivate it takes me to the make a payment screen. When I make a payment it says that it already has enough available funds yet it still will not activate my account. An help would be greatly appreciated.

Re: Credit card expired/reactivation issue

softech — Mon, 07 Feb 2022 20:48:07 GMT

@gordono

Do you see any amount in Available Fund on My Account?

If you see Available Fund = your Plan amount now, please go back to the Payment tab, one-time payment and use the "Other" option to pay $1 , that will re-trigger the process

https://selfserve.publicmobile.ca/Overview/payment/Make-a-Payment/

If your available fund = $0, then go back to the Payment tab, one-time payment and use the "Other" option to manually enter your plan amount, and pay

Once payment gone through, click on the "Reactivate current plan" button again if it is there

then logoff My Account and reboot your phone and it should be good

Re: Credit card expired/reactivation issue

VIP_Tech — Mon, 07 Feb 2022 18:21:01 GMT

Hi @gordono

try Payment Type: selected other ( Enter the desired payment amount )

Re: Credit card expired/reactivation issue

Meow — Thu, 17 Feb 2022 19:43:40 GMT

Sometimes it is browser issue. I would suggest to wait 1-2 hours and try with different browser.

It looks like you did everything correct - added new card, paid, etc.

Sometimes calling 611 will offer you option to reactivate.

(More weirdness website fails but 611 works 🥴 .... Luddite)

Re: Credit card expired/reactivation issue

gordono — Mon, 07 Feb 2022 18:33:01 GMT

My available funds show 5.00.

What I actually was able to do was dial *611 and authorize a payment from there. This worked and it updated my account online as well when I did it.

Strange that the online system wouldnt allow me to reactivate it.

Re: Credit card expired/reactivation issue

Anonymous — Mon, 07 Feb 2022 18:36:16 GMT

@gordono : Nice going. Yeah there's a bug with the Amount Due option. So we suggest people to use the Other option in that Payment type drop down.

Re: Credit card expired/reactivation issue

softech — Mon, 07 Feb 2022 18:39:14 GMT

@gordono wrote:
My available funds show 5.00.

What I actually was able to do was dial *611 and authorize a payment from there. This worked and it updated my account online as well when I did it.

Strange that the online system wouldnt allow me to reactivate it.

@gordono Yes, *611 will work too except it only has set amount

So, as long as it works, it is good .

Enjoy