topic Re: Invalid SIM in Get Support

Invalid SIM

KaiSchell — Mon, 07 Feb 2022 17:27:14 GMT

When I put the PM SIM card in the phone I want to use it comes up as an invalid SIM. I have put that same SIM in other phones with no issues. The phone I want to use also does not allow me to input the unlock PIN. I have contacted the former carrier to get the phone unlocked, which they say it has been. Any help would be appreciated.

Re: Invalid SIM

softech — Mon, 07 Feb 2022 17:28:44 GMT

@KaiSchell if you put your PM SIM into other phone and it has no issue, then it is a device issue

did you try to put another , non-PM sim into this phone? does it give the same error?

What EXACT error message you got on the screen ?

and what brand/model is the phone?

Re: Invalid SIM

KaiSchell — Mon, 07 Feb 2022 17:33:37 GMT

I have put non-PM SIM card into the phone, it comes up with the same issue, "Invalid SIM card Network locked SIM card inserted"

This is on a Samsung Galaxy S9+

Re: Invalid SIM

softech — Mon, 07 Feb 2022 17:35:48 GMT

@KaiSchell Try to call Samsung, it might be a Samsung master lock it is asking for ..

Samsung 1-800-726-7864, The only info you will need to provide for a master unlock was the IMEI and where the phone was purchased

Re: Invalid SIM

KaiSchell — Mon, 07 Feb 2022 17:38:58 GMT

I have inserted an active SIM card from another carrier and the phone gives me the same option.

SIM network unlock PIN screen pops up, but I cannot advance from there, even after pressing the unlock button it does not advance to an area where I can type in the unlock PIN.

Re: Invalid SIM

softech — Mon, 07 Feb 2022 17:41:59 GMT

@KaiSchell Let me know how it turns out after you call Samsung (1-800-726-7864) . People called before and they can provide either the Samsung master lock or the unlock code no problem

Re: Invalid SIM

VIP_Tech — Mon, 07 Feb 2022 17:45:44 GMT

Hi @KaiSchell

entering *#06# on your devices to get IMEI number to Check the Status of Your Device in Canada

Re: Invalid SIM

pkaraa — Mon, 07 Feb 2022 17:54:22 GMT

Try clearing cache in Settings > Storage > Internal Storage > Cached Data

Re: Invalid SIM

BKNS27 — Mon, 07 Feb 2022 18:04:13 GMT

@KaiSchell
This is not an SIM issue but is locked by Samsung so call the number supplied by @softech .

This is a common issue with Samsung phones.

Re: Invalid SIM

Meow — Mon, 07 Feb 2022 18:12:25 GMT

It looks like your phone is locked to particular provider.

Did you Ever use your mobile phone as an active phone? And if yes, who was provider?