topic Re: Temporary suspended account # in Get Support

Re: Temporary suspended account #

cm1123 — Mon, 07 Feb 2022 15:43:16 GMT

To whom it may concern, I got a new credit card and entered the new information on my account... I also added payment to my account; but it still says that my account has been temporarily suspended . please help me to rectify this issue...i would like someone to call and speak with me correcting this issue. Tel: 647-xxx-xxxx

Carol-Anne xxxx

Edit by Dunkman: removed personal information

Re: Temporary suspended account #

Anonymous — Mon, 07 Feb 2022 15:38:27 GMT

@cm1123 : Are any of your services working?

Re: Temporary suspended account #

Meow — Mon, 07 Feb 2022 16:36:23 GMT

Sorry, but here are only customers like yourself. PM does not call customers...

Of you want to contact agent:

Send a private message to the CSA by clicking https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

You’ll need to be logged into your Community account for the link to work.

Be ready to provide account information to CSA to confirm your identity.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

Re: Temporary suspended account #

popping — Mon, 07 Feb 2022 17:23:43 GMT

@cm1123

If your phone is working, ignore the status on your self-serve account. This is normal on the morning of your renewal day.

If your phone is not working, after adding fund to your account, you need to click the renew your plan link on your overview page after login.

Re: Temporary suspended account #

pkaraa — Mon, 07 Feb 2022 17:25:51 GMT

If your plan is paid now. Logout and log back in via incognito mode and click on re-activate tab.

Re: Temporary suspended account #

softech — Mon, 07 Feb 2022 17:27:09 GMT

@cm1123 When you login to My Account, what is the status? is it showing Plan Expired ?

Re: Temporary suspended account #

VIP_Tech — Mon, 07 Feb 2022 17:54:32 GMT

Hi @cm1123

if showing at Self-Serve, a messages Expired or Suspended and your services are working,
just ignore those message showing before day of renewal. on the date cycle payment is will automatically renewal. don't worry if your service working.

Re: Temporary suspended account #

BKNS27 — Mon, 07 Feb 2022 17:59:25 GMT

@cm1123

PM is an online service and no one here will call you back because we are PM customers like you and here to help you with any issues.

The only way that someone can get back to you is via private message or SIMon chat.

Just click on the envelope icon on top of this page and type in CS_Agent (customer service agent). PM staff will reply back to you via private messaging.

BTW, don’t post your personal information on the public community forum.

Also, how or who activated your SIM? Maybe they can help you to login to your Self Serve account to change your CC information.