topic Representative in Get Support

Representative

desmondutubor20 — Mon, 07 Feb 2022 15:38:51 GMT

How can I speak to a representative?

Re: Representative

Dunkman — Mon, 07 Feb 2022 15:42:04 GMT

Customer service at Public mobile is via this community forum and dealing with customer service agents (CSA) online via ticketing/private messaging. No call centre and no live person to talk with.

Do you have a specific issue? Many problems can be solved without CSA help and advice offered by community members (customers like yourself) on the forum.

Re: Representative

Anonymous — Mon, 07 Feb 2022 15:44:17 GMT

Where are the quick-draw mcgraws? This is the literal answer to your question. But the above is much more helpful.

Contact a Customer Support Agent

Customer Support Agents hours of operation

Everything about everything here

Re: Representative

desmondutubor20 — Mon, 07 Feb 2022 15:47:47 GMT

I’m having issues with my account renewal. I made the payment already of $25 and it’s still in my account. I want to know how I can reactive my plan and be able to make calls back cos I have important calls to make and things to do online. Honestly this is frustrating. Please how can I reactive my account

Re: Representative

Anonymous — Mon, 07 Feb 2022 15:50:31 GMT

@desmondutubor20 : Are any of your services working? Click on the reactivate button up top of the overview page. It will take you to the payment page. But it might also renew the plan and take the money anyway without doing anything else.

There are a couple other things to try but we'll start there (although others will be trying to help too)