topic Re: credit card blocked in Get Support

credit card blocked

whifficulty — Thu, 03 Feb 2022 22:04:57 GMT

public tried to charge my credit card after it had expired(which is unbelievably stupid of an automated pay system to do) it obviously didnt go through and now my credit card is blocked by the website so even if i try to enter it with the updated expiry date and ccv public refuses the card and has locked my service untill i pay but they are the ones blocking me from paying for it, this is unbelievably stupid especially since i cant contact anyone to fix it

Re: credit card blocked

softech — Thu, 03 Feb 2022 22:09:09 GMT

@whifficulty How many times you have tried to update the card? Account will get locked after 2 attempts. Too many attempts will trigger a fraud alert lock and you will have to contact the CS Agent to unlock the alert and then have them to add credit card for you.

You might need to open ticket with PM Support to release the lock and maybe they can add the card for you as well?

To open ticket wih PM Support:

1. For faster response (2-48 hours), Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.

Start with typing "Submit a ticket", click "Contact Us", click "Other" from the choices, click "Click here to submit a ticket". Then follow to complete the ticket submission.

2. Or you can Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox, envelope on the top right, after ticket is opened. CS Agent will reply and work with you via messaging there

Re: credit card blocked

VIP_Tech — Thu, 03 Feb 2022 22:20:04 GMT

Hi @whifficulty

if you enter too many time the system security is will be blocked and not allowed you to enter it

get in touch with Customer Support Agent (publicmobile.ca) to unlock security,

if SIMon, can't submit a ticket send Private Messages to Customer Support Agent

CSA Hours Of Operation (publicmobile.ca)

Verify your identity (publicmobile.ca)

Re: credit card blocked

BKNS27 — Thu, 03 Feb 2022 22:36:45 GMT

@whifficulty

You will need to contact a CS_Agent to help unblock your CC. It was blocked because you entered the too many too.

Re: credit card blocked

esjliv — Fri, 04 Feb 2022 01:52:19 GMT

@whifficulty wrote:
public tried to charge my credit card after it had expired(which is unbelievably stupid of an automated pay system to do) it obviously didnt go through and now my credit card is blocked by the website so even if i try to enter it with the updated expiry date and ccv public refuses the card and has locked my service untill i pay but they are the ones blocking me from paying for it, this is unbelievably stupid especially since i cant contact anyone to fix it

@whifficulty - time has past, hopefully and locks have been lifted.

To update the credit card I would suggest to remove the one you have there completely.

Then enter the new card.

Go to the bottom, left of this page to remove the existing card on the account:

Re: credit card blocked

whifficulty — Mon, 07 Feb 2022 10:51:20 GMT

Didn't work have tried multiple times guess I have to switch to a new service provider I need a functional phone now not in a week

Re: credit card blocked

whifficulty — Mon, 07 Feb 2022 10:54:45 GMT

Ive gotten the error since the first attempt

Re: credit card blocked

esjliv — Mon, 07 Feb 2022 10:59:33 GMT

@whifficulty wrote:
Didn't work have tried multiple times guess I have to switch to a new service provider I need a functional phone now not in a week

@whifficulty - are you with or without services right now?

Is the card an eligible card? https://www.publicmobile.ca/en/on/get-help/articles/register-your-payment-card

Did you submit a ticket with CSA to have them look into applying the card for you?

Re: credit card blocked

softech — Mon, 07 Feb 2022 11:04:23 GMT

@whifficulty You have lost your service for couple days and still not able to enter the card again?

Have you open a ticket with PM Support and have them to confirm. Maybe the fraud alert lock, maybe the new card you tried to enter has some issue?

If you have not open ticket yet, please do. Again, this is how to engage PM Support :

1. For faster response (2-48 hours), Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.

Start with typing "Submit a ticket", click "Contact Us", click "Other" from the choices, click "Click here to submit a ticket". Then follow to complete the ticket submission.

2. Or you can Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox, envelope on the top right, after ticket is opened. CS Agent will reply and work with you via messaging there