topic Re: Can't activate my SIM card in Get Support

Can't activate my SIM card

rickie — Sun, 30 Jan 2022 16:03:11 GMT

I got the SIM card and register on line to finish the activation, then install the SIM card into my IPhone 7 unblocked phone, after several minutes, a message shows 'iPhone is not Activated', contact your carrier if th

is it really difficult to activate PUBLIC MOBILE CARD ?

Re: Can't activate my SIM card

esjliv — Sun, 30 Jan 2022 02:38:10 GMT

@rickie - were you charged for the activation?

If so, Try one or more of the below:

*turn off your phone, leave off for a few minutes, then reboot

*removing your SIM, then reinserting it

*go into airplane mode, then going back to regular mode

*reset network settings on your device

*Is your phone locked? Contact your previous provider to unlock it for you. You will need your imei number, dial *#06# to get it.

*Check if your phone is blacklisted here: https://www.devicecheck.ca/check-status-device-canada/

Re: Can't activate my SIM card

softech — Sun, 30 Jan 2022 02:40:41 GMT

@rickie I would test the SIM with another phone to confirm if it is indeed a SIM issue or iPhone

And , try to connect your iPhone to a computer , launch iTune and start download all the updates and most importantly, download the Carrier profile for Public Mobile. You need that.

Re: Can't activate my SIM card

rickie — Sun, 30 Jan 2022 02:52:02 GMT

Try your tips, but not work till now.

Checked my phone, it is not blocked, insert Telus card, it worked, Inserted PUBLIC MOBILE card into my Iphone 13 unlocked, it doesn't work.

I don't know why ?

Re: Can't activate my SIM card

rickie — Sun, 30 Jan 2022 02:55:49 GMT

My iPhone 13 system is the latest update, it doesn't work, it seems the SIM has a problem.

Re: Can't activate my SIM card

esjliv — Sun, 30 Jan 2022 03:00:32 GMT

@rickie wrote:
Try your tips, but not work till now.
Checked my phone, it is not blocked, insert Telus card, it worked, Inserted PUBLIC MOBILE card into my Iphone 13 unlocked, it doesn't work.
I don't know why ?

@rickie - you should be able to have most services pretty much instantly after paying and successful activation.

Try your SIM into another device to rule out a phone issue.

Did you receive a text on your Telus SIM to approve the port over? IF not, insert the Telus SIM to wait for the text to approve.

See helpful info. here: https://www.publicmobile.ca/en/bc/get-help/articles/port-fraud-protection

If issues porting or transferring a number to Public Mobile, and it has been over the allotted time it usually takes to complete, submit a ticket here for help: https://widget.telus.tiia.ai/chatbot.html?botId=ZJkWuVb7Hp6EEcTIZKMZbvLwuDV&duid=1ml7MK2dvkmM37lFcEM7RHEOeep&lang=en&

Re: Can't activate my SIM card

softech — Sun, 30 Jan 2022 03:02:43 GMT

@rickie When you at General->About, what do you see for Carrier Profile?

Re: Can't activate my SIM card

rickie — Sun, 30 Jan 2022 03:07:35 GMT

I bought new SIM card for new phone number for the first activation.

I cross-checked by different phones and SIM cards, my iPhone 7 is no problem.

Re: Can't activate my SIM card

rickie — Sun, 30 Jan 2022 03:09:39 GMT

Carrier: Public Mobile 45.0

Re: Can't activate my SIM card

softech — Sun, 30 Jan 2022 03:10:01 GMT

@rickie is it getting Public Mobile Carrier profile?

Re: Can't activate my SIM card

softech — Sun, 30 Jan 2022 03:11:41 GMT

Latest one is 49.0, try to run a carrier profile update.

Also you said you tried different SIM on this iPhone? You have a 2nd phone you can put the PM SIM into there and check if the SIM works on another phone

Re: Can't activate my SIM card

rickie — Sun, 30 Jan 2022 03:11:55 GMT

My iPhone 7 system is iOS 14.4.2, do I need update to iOS 15? how to update to Public Mobile 49?

Re: Can't activate my SIM card

darlicious — Sun, 30 Jan 2022 03:17:20 GMT

@rickie

You may not want to update to iOS 15 as it causes an issue with some iPhone 7 phones.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

Re: Can't activate my SIM card

rickie — Sun, 30 Jan 2022 03:22:29 GMT

Got it ! thanks!

Re: Can't activate my SIM card

BKNS27 — Sun, 30 Jan 2022 04:04:10 GMT

@darlicious

The latest IOS 15.3 fixes bugs and patches Safari hacks and it is the most stable update.

IOS 14 update was the worst for my iPhone.

I would recommend @rickie update to IOS 15.3.

Re: Can't activate my SIM card

rickie — Sun, 30 Jan 2022 05:04:09 GMT

I will try to update to 15.3, but it doesn't work on 15.2.2 at iPhone 12 pro.

Re: Can't activate my SIM card

BKNS27 — Sun, 30 Jan 2022 08:09:54 GMT

@rickie

Just wondering if you are connected to 5G on your iPhone 12 Pro. PM is on 3G so maybe try going to Setting>Cellular>Cellular Data Options>Voice & Data>disable 5G.

Re: Can't activate my SIM card

darlicious — Sun, 30 Jan 2022 08:22:57 GMT

@rickie

Can you confirm that you tested the pm sim card in another phone and it works? This could all be for naught if your sim card didn't provision correctly upon activation.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

Re: Can't activate my SIM card

rickie — Sun, 30 Jan 2022 17:41:17 GMT

Now I updated my iOS to 15.3, it doesn’t work.

I don’t know how to configure my SIM card upon activation, I have to say it is very not easy for use to me.

Re: Can't activate my SIM card

rickie — Sun, 30 Jan 2022 20:48:02 GMT

Hello, guys, I’d like to let you all know now my SIM card worked well after technical guys solved due to a sync problem.

Thank you all ！