topic Re: Question in Get Support

Question

Melgar — Wed, 26 Jan 2022 03:57:08 GMT

Hello

I need help with this

I bought a cell phone and I have received a message that it is delivered but really I have not received my cell phone.

How I can to do the reclamation of this?

Re: Question

esjliv — Wed, 26 Jan 2022 04:03:47 GMT

@Melgar wrote:
Hello
I need help with this
I bought a cell phone and I have received a message that it is delivered but really I have not received my cell phone.
How I can to do the reclamation of this?

@Melgar - contact Customer Support by submitting a ticket through either these two methods to inquire about the phone delivery:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Re: Question

LeePublic — Wed, 26 Jan 2022 04:04:18 GMT

Did you buy it from the PM Store?

Re: Question

hTideGnow — Wed, 26 Jan 2022 04:09:26 GMT

Hi @Melgar how long you got the email? has it been 1 week? any tracking number?

You can open a ticket with PM support to ask for tracking number or status,

click on the Bubble on the lower right or directly at : https://publicmobile.ca/chatbot.
Follow these these to get to ticket open page quicker:

Type CPO phone
Click Track my order
Click I still haven't received my phone yet
Click Click here to submit a ticket
you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the moderators (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Question

Melgar — Sun, 06 Feb 2022 20:21:50 GMT

Hello Maire

Thank you so much for your help. Finally I had the cell on my hands.

Re: Question

Melgar — Sun, 06 Feb 2022 20:23:29 GMT

Yes, I did, thank you for your question I had the cell now