topic Re: Cannot set up AutoPay in Get Support

Cannot set up AutoPay

DeepVoice — Sun, 06 Feb 2022 21:44:01 GMT

No matter which credit card I use (and they're all good) the system reports that the transaction was declined. Somehing is wrong with the system.

Re: Cannot set up AutoPay

0PX9O4 — Sun, 06 Feb 2022 19:58:21 GMT

@DeepVoice

You may try waiting an hour, then trying from another browser, or another device. Make sure that the billing address & postal code match the card.

Re: Cannot set up AutoPay

hTideGnow — Sun, 06 Feb 2022 20:00:14 GMT

HI @DeepVoice so, you cannot add the credit card onto your system instead of not able to enable Autopay?

You cannot try too many times within 24 hours. You might have triggered a Fraud alert lock and you might need to ask PM to unlock it.

Please open a ticket with PM Support to have them confirm. To open a ticket with PM Support. Click on the Bubble or directly at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

type: Contact CS Agent
Click "Contact Us"
Click "Other"
Click "Click here to submit a ticket"
you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the moderators (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Cannot set up AutoPay

Meow — Sun, 06 Feb 2022 21:37:06 GMT

Multiple attempts ending in failure no matter what you try to do at PM will result in locking your account for a period of time. Usually 1 hour but it could be longer...

Try different browser to accomplish what you are trying to do.

If everything fails:

Send a private message to the CSA by clicking https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

You’ll need to be logged into your Community account for the link to work.

Be ready to provide account information to CSA to confirm your identity.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.