topic Re: Webpage is not working properly in Get Support

Webpage is not working properly

otterlake2020 — Sun, 06 Feb 2022 18:19:38 GMT

Plan has been suspended, was a 30 day one and would like to have it on the $25 a day one.

It will not work to see any plans, webpage has errors.

Re: Webpage is not working properly

VIP_Tech — Sun, 06 Feb 2022 18:21:54 GMT

Hi @otterlake2020

Edit: close all Browser and clear cache and cookies,
and try open one Browser inPrivate mode,
or try different Browser and open incognito mode,

Re: Webpage is not working properly

0PX9O4 — Sun, 06 Feb 2022 18:21:30 GMT

@otterlake2020

Is your service active? If so, you can safely ignore the message about your plan being suspended.

It would help if you could provide a screenshot of the error you are seeing when trying to change plans.

You may try switching to a different browser, in incognito/private mode and see if that solves the problem.

Re: Webpage is not working properly

Dunkman — Sun, 06 Feb 2022 18:21:57 GMT

@otterlake2020

The website can be finicky. Try a different web browser, clear cache or incognito mode. Or try a different device to login to your self service account.

Re: Webpage is not working properly

otterlake2020 — Sun, 06 Feb 2022 18:31:46 GMT

Re: Webpage is not working properly

Anonymous — Sun, 06 Feb 2022 18:35:49 GMT

@otterlake2020 : Looks like you're on the $25 plan. Now make a manual payment using the Other option in the Payment type box or use vouchers and instant top-up and pay for the plan to reactivate..

Re: Webpage is not working properly

Dunkman — Sun, 06 Feb 2022 18:36:56 GMT

@otterlake2020

Try to manually load up $25 to your available funds. That should restart your plan.

As mentioned before, if website is not working properly, try a different web browser, clear cache or incognito mode.

Re: Webpage is not working properly

softech — Mon, 07 Feb 2022 20:48:37 GMT

Your plan was expired on Feb 2 and still Plan Expired?

Can you go to transaction history https://selfserve.publicmobile.ca/Overview/payment/Payment-History/ and confirm if PM process any payment in the last week or so?

If not, please head over to Payment Tab-One Time Payment and make a manual payment

https://selfserve.publicmobile.ca/Overview/payment/Make-a-Payment/

I suggest you to use the option "Other (Enter the desired payment amount)" and manually enter your Plan amount and see if payment goes through that way

If so, click Reactivate Current plan button if there is one around

then logoff My Account and reboot your phone

Let us know if it works

Re: Webpage is not working properly

otterlake2020 — Sun, 06 Feb 2022 18:55:40 GMT

When I put in the CC info and address etc and select submit, it says the amount is already full even tho says balance 0. and still says suspended.

Re: Webpage is not working properly

Anonymous — Sun, 06 Feb 2022 18:57:26 GMT

@otterlake2020 : Use the Other option in the Payment Type drop down list.