topic Re: Manual port out request in Get Support

Manual port out request

uttma — Sun, 06 Feb 2022 21:47:44 GMT

I haven't received text messages from public to Port out to Fido

Could you assist?

Re: Manual port out request

VIP_Tech — Sun, 06 Feb 2022 18:45:47 GMT

Hi @uttma

your account is Active with PM !

Re: Manual port out request

0PX9O4 — Sun, 06 Feb 2022 18:46:53 GMT

@uttma

You will need to ensure your PM account is active, then will need to have Fido resend that request. PM's agents usually can't do anything to assist with a porting-out request.

Re: Manual port out request

Anonymous — Sun, 06 Feb 2022 18:47:01 GMT

@uttma : Sorry you're being yelled at. Did you leave the PM SIM in to wait for the confirmation text?

Re: Manual port out request

softech — Sun, 06 Feb 2022 18:51:49 GMT

@uttma Call Fido and have them to retrigger the text process. and Make sure you didn't block PM text messages, some people did as they don't like the "midnight text"

If Fido has resent the text a 2nd time and you still not receive it after 90 minutes, open a ticket with PM support using this direct link and have them look into it

https://urlshortner.tiia.ai/Lc9xk8

Re: Manual port out request

uttma — Sun, 06 Feb 2022 18:55:01 GMT

My account has no more money in it so i cannot receive texts therefor i need a manual port out done by PM not Fido

Re: Manual port out request

uttma — Sun, 06 Feb 2022 18:55:33 GMT

My account has no more money in it so i cannot receive texts therefor i need a manual port out done by PM not Fido. But sim card is still active on my phone

Re: Manual port out request

uttma — Sun, 06 Feb 2022 18:56:14 GMT

My account has no more money in it so i cannot receive texts therefor i need a manual port out done by PM not Fido

Re: Manual port out request

Anonymous — Sun, 06 Feb 2022 18:56:19 GMT

@uttma : It's not about balance. It's about Active. You can't port out from a suspended account.

Re: Manual port out request

softech — Sun, 06 Feb 2022 18:56:24 GMT

@uttma Account has to be active to port out.

You might want to change to a $15 plan, the cheapest you can get, and reactivate on this $15 plan so you can receive the text and port out