topic Re: Call/Text History in Get Support

Call/Text History

SENBEI — Sun, 06 Feb 2022 16:16:10 GMT

I really need call/text history more than 90 days old for court to proof my point.

How to get it?
Even if it gets court order, how to do it?

Please help me. Thank you in advance.

Re: Call/Text History

hTideGnow — Sun, 06 Feb 2022 16:20:28 GMT

Hi @SENBEI 90 days is all they got. There is no other trick we can make it further back

if you really have a court order and you need to proof, you can try to open a ticket with PM Support. I am not sure if they can help. But try:

open a ticket with PM Support. Click on the Bubble or directly at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

type: Contact CS Agent
Click "Contact Us"
Click "Other"
Click "Click here to submit a ticket"
you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the moderators (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Call/Text History

darlicious — Sun, 06 Feb 2022 18:10:17 GMT

@hTideGnow

The usage history goes back 90 days in the self serve account? I thought it was only 30 days but customer support has access to 90 days. Beyond that requires a court order (subpoena) for usage history to the best of my knowledge.

@SENBEI

Contact customer support for the previous 90 days of usage history in your account. You can screenshot the previous 30 days within your self serve account.

Edit:

By selecting the dates as shown by @hTideGnow you can access the past 90 days yourself and screenshot the usage for your court case. No need for customer support.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #

Re: Call/Text History

hTideGnow — Sun, 06 Feb 2022 18:04:17 GMT

HI @darlicious

Yes 90 days if you use the date picker, it goes to Nov 6 if you check it today

Re: Call/Text History

darlicious — Sun, 06 Feb 2022 18:08:16 GMT

@hTideGnow

Ha whaddya know! I learn something new everyday! I will edit my post. Thx.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #