topic Re: Calling is not working in Get Support

Calling is not working

uttma — Sun, 06 Feb 2022 15:35:28 GMT

my name is xxxxxx

First my phone is not working

Phone number is xxxxxx

also i fotgot my username so I couldn't check my account status from the public mobile website

let me know what i can do

Edit: Personal information redacted by will13am. Please do not post personal information in the public forum.

Re: Calling is not working

esjliv — Sun, 06 Feb 2022 15:28:49 GMT

@uttma - oh please, first click the down arrow and remove all your personal information. This is a public forum!

@CS_Agent @computergeek541 @ShawnC13

Re: Calling is not working

esjliv — Sun, 06 Feb 2022 15:31:23 GMT

@uttma - have you been in nonpay / suspended status for over 90 days?

If so you lost your account and phone number, as it would be permanently closed now.

If a current customer and within 90 days, and you don't know your username...try emails it could be attached to and using the forgot your password option.

If you never registered for an account before, you can do that here if you are a current customer: https://selfserve.publicmobile.ca/self-registration/

If still issues ask CSA for help to sign in. CSA contacts here: https://www.publicmobile.ca/en/bc/get-help/articles/contact-an-agent

Re: Calling is not working

softech — Sun, 06 Feb 2022 15:32:06 GMT

@uttma this is an open forum, please remove your personal info

For My Account login. Did you try Forgot password link? https://selfserve.publicmobile.ca/forgot-password/

Just enter your email address (or try any email you have). Then answer the security question

If you still unable to reset it that way, you will need to open ticket with PM Support

1. For faster response (2-48 hours), Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.

Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket". Then follow to complete the ticket submission.

2. Or you can Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox, envelope on the top right, after ticket is opened. CS Agent will reply and work with you via messaging there

Re: Calling is not working

BKNS27 — Sun, 06 Feb 2022 15:37:04 GMT

@uttma

Click on your avatar then My Profile>Private Stats. Use your email listed to login to your account.

Did you try rebooting your phone?

Re: Calling is not working

esjliv — Sun, 06 Feb 2022 15:40:20 GMT

@uttma - forgive me, I neglected to address your subject line...but please remove that personal info...as I still see it there.

We are all customers/members like you here, not Public Mobile representatives.

For your calling issue what trouble shooting did you try?

TRY :

*turn off your phone, then reboot

*removing your SIM, then reinserting it

*go into airplane mode, then going back to regular mode

*reset network settings on your device

*manually select the 3G / WCDMA ONLY network in your Mobile Connections area in your settings (temporarily) for dropping or unable to make incoming/outgoing calls

If you just activated and ported over a number incoming calls sometimes can take 2-3 hours to starting coming to your cell device.

Landline/voip can take 3+ days to complete the port.

If issues porting or transferring a number to Public Mobile, and it has been over the allotted time it usually takes to complete, submit a ticket here for help: https://widget.telus.tiia.ai/chatbot.html?botId=ZJkWuVb7Hp6EEcTIZKMZbvLwuDV&duid=1ml7MK2dvkmM37lFcEM7RHEOeep&lang=en&

See helpful info. here: https://www.publicmobile.ca/en/bc/get-help/articles/port-fraud-protection

Re: Calling is not working

esjliv — Sun, 06 Feb 2022 15:41:23 GMT

Thanks @will13am 😁

Re: Calling is not working

darlicious — Sun, 06 Feb 2022 16:35:19 GMT

@uttma

You can call 611 from your phone or 1 855 4PUBLIC and enter your 10 digit phone number to find out your account status, plan amount, renewal date and account deactivation/cancellation date. You can also purchase a pm voucher and load it via these same numbers to automatically reactivate your service. Just press (1) and (1) again after accessing the 611/IVR service and enter your pm voucher's 12 digit PIN #. Once loaded successfully you will get a verbal confirmation followed by a text from pm (611) also confirming payment.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #