topic Re: PUK needed in Get Support

PUK needed

SophiaPava — Sun, 06 Feb 2022 05:07:07 GMT

I need PUK - typed the wrong PIN.

Please help.

Re: PUK needed

computergeek541 — Sun, 06 Feb 2022 05:06:50 GMT

@SophiaPava wrote:
I need PUK - typed the wrong PIN.

What did the message say on your phone? If it asked for a SIM Network Unlock PIN, Publoic Mobile cannot help with this because that would mean that your phone is locked to another carrier.

If it's the PIN for the SIM card itself (it would have been 1234 unless you previously changed i), you'll need to contact a customer support agent to get the PUK for your SIM card by opening ticket at: https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Re: PUK needed

softech — Sun, 06 Feb 2022 05:19:07 GMT

@SophiaPava If it is a SIM card PUK, you can follow what @computergeek541 suggested and open a ticket with PM

If it is a phone that you used in another carrier before, work without problem, but got the error message when you put the PM SIM in, likely it is a carrier lock and you need to go back to the carrier you got the phone from

If it is a Samsung phone, it could be something you need to call Samsung if the error message is "SIM network PIN blocked. Enter SIM network PUK."

Re: PUK needed

BKNS27 — Sun, 06 Feb 2022 06:03:25 GMT

@SophiaPava

Could you give us more detail of which PUK you need so we can help further?

Re: PUK needed

SophiaPava — Sun, 06 Feb 2022 06:30:21 GMT

“SIM card is PUK Locked” in the top left corner,,,, and In the center of the screen I get:
“SIM card Locked. Enter PUK. Contact your service provider for details”

This is a brand new SIM card that I registered a few minutes ago,,, the same Tablet-phone works perfectly with another old SIM card from publicmobile,,,

publicmobile needs to send the PUK to unlock the new SIM card,,,

Re: PUK needed

SophiaPava — Sun, 06 Feb 2022 06:31:34 GMT

“SIM card is PUK Locked” in the top left corner,,,, and In the center of the screen I get:
“SIM card Locked. Enter PUK. Contact your service provider for details”

This is a brand new SIM card that I registered a few minutes ago,,, the same Tablet-phone works perfectly with another old SIM card from publicmobile.

publicmobile needs to send the PUK to unlock the new SIM card,,,

Re: PUK needed

computergeek541 — Sun, 06 Feb 2022 06:34:17 GMT

@SophiaPava wrote:

“SIM card is PUK Locked” in the top left corner,,,, and In the center of the screen I get:
“SIM card Locked. Enter PUK. Contact your service provider for details”
This is a brand new SIM card that I registered a few minutes ago,,, the same Tablet-phone works perfectly with another old SIM card from publicmobile.
publicmobile needs to send the PUK to unlock the new SIM card,,,

Please follow the instructions provided earlier to open a ticket.