topic Re: Incorrect add on charge in Get Support

Incorrect add on charge

Kootenaigirl — Sun, 06 Feb 2022 14:05:59 GMT

Am I reading this correctly, it looks to me that each month I have been charged $5 for 100 min Canada wide talk which I have never added. On the $15 a month plan. Just wondering if I am reading it wrong as it looks the same on the second phone account we have also. Thank you.

Re: Incorrect add on charge

HALIMACS — Sun, 06 Feb 2022 02:53:59 GMT

@Kootenaigirl wrote:
Am I reading this correctly, it looks to me that each month I have been charged $5 for 100 min Canada wide talk which I have never added. On the $15 a month plan. Just wondering if I am reading it wrong as it looks the same on the second phone account we have also. Thank you.

@Kootenaigirl

That's just the way Public Mobile separates its cycle charges ( $10 plan and $5 talk/text component )

Everything looks the way it should.

All PM plans separate the components the same way.

Re: Incorrect add on charge

Kootenaigirl — Sun, 06 Feb 2022 01:02:57 GMT

Thank you, I thought I might be reading it wrong 😁

Re: Incorrect add on charge

darlicious — Sun, 06 Feb 2022 12:20:05 GMT

@Kootenaigirl

All of the other current in market plans above the $15 plan show a data charge instead of a minutes charge. For example:

The $25 plan shows: 30 DAY PLAN....$10 and 1GB DATA AT 3G SPEED.....$15.
The $35 plan shows: 30 DAY PLAN....$10 and 3GB DATA AT 3G SPEED.....$25.

....and so on.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #