topic Re: Unable to make payment ...Card denied.....PC financial say different. HELP :) in Get Support

Unable to make payment ...Card denied.....PC financial say different. HELP :)

Rick7506 — Tue, 01 Feb 2022 16:22:58 GMT

Switched credit cards recently. Public mobile has shut off my phone due to non-payment (had auto pay) Yikes!!

Can't for some reason set up a ticket. Tried 4 times. Can't get the submit button to all me to click it. Have done this on numerous times.

Can't seem to update my new credit card. Google pay has it setup works like a charm on every other site. Public mobile advises it is denied. PC financial says its good to go and that Public mobile is the one denying my payment?

I never carry a balance. The card has a 40k limit of which I have $2800 on it this last week that's it.

Can I get help with this, please?

Re: Unable to make payment ...Card denied.....PC financial say different. HELP :)

softech — Tue, 01 Feb 2022 16:31:46 GMT

@Rick7506

So, you cannot even enter the card into the system?

Account will get locked after 2 attempts, too many attempts will trigger a fraud alert lock and you will have to contact CS agent.

Sound like you might have tried too many times at this moment, I understand you cannot open ticket using the Chatbot, maybe just open via direct message to CS Agent:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To get your service up and running first, would you be able to go out and buy a voucher and load the voucher via *611 or My Account? If you want to get a voucher, please buy it from 7-11/Shell/SDM, those vouchers can be used immediately. (vouchers from other places could have a 24 hours wait time)

Re: Unable to make payment ...Card denied.....PC financial say different. HELP :)

Rick7506 — Tue, 01 Feb 2022 16:41:41 GMT

CC company says it is locked from your end. What does *611 do for me?

Re: Unable to make payment ...Card denied.....PC financial say different. HELP :)

softech — Tue, 01 Feb 2022 16:50:36 GMT

*611 is to load the voucher if you are going with the voucher way for now

Please open a ticket with PM Support and make sure they check if there is any fraud lock and clear that. Maybe they can manually add the credit card info for you as well.

Open ticket with PM Support with direct message:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Unable to make payment ...Card denied.....PC financial say different. HELP :)

Rick7506 — Tue, 01 Feb 2022 16:54:37 GMT

*611 won't do it either oh boy. I think I will just go back to Telus. So frustrating not being able to actually talk to someone. Thanks though for your help.

Re: Unable to make payment ...Card denied.....PC financial say different. HELP :)

softech — Tue, 01 Feb 2022 16:57:31 GMT

@Rick7506 Yes, you need to get the credit card add it back to the system first

Please open a ticket with PM Support, it could be a quick fix , but please open a ticket first

Re: Unable to make payment ...Card denied.....PC financial say different. HELP :)

pkaraa — Tue, 01 Feb 2022 17:27:13 GMT

Did you try adding credit card through incognito mode of the browser yet.

Else send a direct msg to CS_Agent to get it manually added.

Re: Unable to make payment ...Card denied.....PC financial say different. HELP :)

VIP_Tech — Tue, 01 Feb 2022 17:34:36 GMT

@Rick7506

close all Browser and clear cache and cookies,
and try open one Browser inPrivate mode,open from windows,
or try different Browser and open incognito mode,

and re-entered payments(publicmobile.ca)

or get in touch with Customer Support Agent (publicmobile.ca)

CSA Hours Of Operation (publicmobile.ca)

Verify your identity (publicmobile.ca)

Re: Unable to make payment ...Card denied.....PC financial say different. HELP :)

softech — Tue, 01 Feb 2022 17:42:40 GMT

Welcome back @VIP_Tech 🙂

Re: Unable to make payment ...Card denied.....PC financial say different. HELP :)

Rick7506 — Tue, 01 Feb 2022 17:57:03 GMT

Yes, I did your link worked. No idea how long that will take though. Last time it was 48 hours.

Appreciate the link thank you.

Re: Unable to make payment ...Card denied.....PC financial say different. HELP :)

softech — Tue, 01 Feb 2022 17:48:47 GMT

@Rick7506 Yes, direct message could be longer. But I would message them again after an hour or two to press for a response.

Re: Unable to make payment ...Card denied.....PC financial say different. HELP :)

Anonymous — Tue, 01 Feb 2022 17:57:21 GMT

@softech : lol hmmm well now who might that be? 🙂 The drama never ends around here.

@Rick7506 : You can buy vouchers online and use the 611 service to redeem them into your account. This will automatically reactivate your services. Rather than waiting for replies from the CSA's. Then deal with the card entry then.

Re: Unable to make payment ...Card denied.....PC financial say different. HELP :)

softech — Tue, 01 Feb 2022 18:00:26 GMT

@Anonymous it's VIP ..that's @darlicious 🙂

or when the person bravos you .. then i am wrong 🤣

Re: Unable to make payment ...Card denied.....PC financial say different. HELP :)

Rick7506 — Tue, 01 Feb 2022 18:07:40 GMT

Tried *611 won't take my pin. Seems my updating my cc and moving regions has Public moblie completely locking my account. Changed everything else from Netflix, the internet, Steam, Google Pay to all my banking with no problems.

Not so lucky with Public Mobile. Guess I will wait for my ticket.

Thanks, friends for the ideas. No luck on the cache or another browser. Not my day I guess. 🙂

Re: Unable to make payment ...Card denied.....PC financial say different. HELP :)

Anonymous — Tue, 01 Feb 2022 18:10:39 GMT

@Rick7506 : Go over to recharge.com and buy a voucher of enough value to get your balance up to your plan cost. They take Paypal too. You'll get an email with the code. Maybe give it 15 minutes and then use 611 to redeem it. Then at least you should have services. Then deal with the payment card.

Re: Unable to make payment ...Card denied.....PC financial say different. HELP :)

Rick7506 — Tue, 01 Feb 2022 18:13:42 GMT

Wow, thanks.....now I just have to figure out how to get my pin changed or activated again. Can't do that online either. Arrrgh I really love this site. 🙂

*611 doesn't work without an active pin. Sent a ticket for a Pin help.

Re: Unable to make payment ...Card denied.....PC financial say different. HELP :)

Anonymous — Tue, 01 Feb 2022 18:17:51 GMT

@Rick7506 : Using a valid, pre-registered payment card needs a PIN. Redeeming vouchers does not.

Re: Unable to make payment ...Card denied.....PC financial say different. HELP :)

Rick7506 — Tue, 01 Feb 2022 18:41:13 GMT

@Anonymous ah you are right. Thanks!!

New problem......punched in the code BUT doesn't register on my account. Still have a $2.00 balance. Did a 50$ code worth. WOW. Not my day for sure.

Edit I think I sent it to the wrong account ...........Telus will have me set up 30 min. Thanks though everyone for trying. Two many issues not working.

Re: Unable to make payment ...Card denied.....PC financial say different. HELP :)

Anonymous — Tue, 01 Feb 2022 18:37:17 GMT

@Rick7506 : Do you mean you got an error when you tried to enter it? Maybe reboot the phone and see if you have services.

Re: Unable to make payment ...Card denied.....PC financial say different. HELP :)

Rick7506 — Tue, 01 Feb 2022 18:53:51 GMT

@Anonymous @softech @VIP_Tech @pkaraa Appreciate all the help. But this service is not for me. You can't have x2 addresses in two provinces it seems when updating a card that has that public mobile shuts down. It thinks its fraud. Funny because every other service I have can work that no problem. The CS agents don't seem to understand or are not trained in these matters. Can't wait days 48 hours for a response. Cheers, All.