topic Re: No Data in Get Support

No Data

Nicko343 — Sat, 05 Feb 2022 21:24:46 GMT

Greetings all!
My issue is… my data does not work. I have tried refreshing my phone. I checked the APN settings and It matches. I’ve removed and reinstalled the sim and still no data. I’ve had someone put their sim into my phone just to isolate issue not being my phone and their sim worked so definitely the issue has to be in public’s end.

my phone is an iPhone X.

Any suggestions will help. Thank. You.

Re: No Data

HALIMACS — Sat, 05 Feb 2022 21:24:40 GMT

@Nicko343

Check your self serve section titled "my data and add-ons" to ensure you have some left.

It looks like this:

Re: No Data

VIP_Tech — Sat, 05 Feb 2022 21:33:53 GMT

Hi @Nicko343

try downgrade iOS.. How to uninstall iOS or iPadOS beta software - Apple Support

Re: No Data

softech — Sat, 05 Feb 2022 21:42:29 GMT

@Nicko343 check if you are on iOS 15.4 beta. If so, this version does NOT work with PM. Many users have that issue

The only way to fix this at the moment is to downgrade your OS back to 15.2.1 or 15.3.

Did you have a good backup before you join the Beta program? you need that.

check this thread for more background

https://productioncommunity.publicmobile.ca/t5/Get-Support/Data-not-working-and-calling/m-p/780748

View solution in original post

https://productioncommunity.publicmobile.ca/t5/Get-Support/I-cannot-access-the-internet/m-p/781468

To downgrade, try to remove the beta profile

How to remove iOS 15 Beta by deleting the beta Profile

Previously, if you have used a PC to install iOS 15 beta on your iPhone or iPad devices, then you can easily try to restore your Apple devices to the public version of the iOS operating system and remove the beta version. Follow the steps given below to remove iOS 15 beta version by deleting the beta profile, and then wait for a couple of minutes to get the next software update automatically.

On your iPhone or iPad, you need to first go to Settings and then go General option.
In the General option, search for VPN & Device Management and tap on it.
After that, click the iOS Beta Software Profile.
Finally, you need to click on Remove Profile and then restart your iPhone or iPad devices.
In the next couple of minutes, you will automatically be greeted with the next software update. Just install it and you are done.

Re: No Data

Yummy — Sat, 05 Feb 2022 21:51:40 GMT

Simple question is: do you still have available data on your account?
What your PM says. how many MB/GM are available?

Re: No Data

BKNS27 — Sat, 05 Feb 2022 22:48:57 GMT

@Nicko343

What PM plan are you with?

Did you reboot your phone after reinstalling the SIM?