topic Re: Public Rewards in Get Support

Public Rewards

AngH — Sat, 05 Feb 2022 17:59:21 GMT

Is public mobile glitching? Because on my rewards page, I have referred 3 people, they're still with public however I am only getting $2 instead of $3 off.

Re: Public Rewards

HALIMACS — Sat, 05 Feb 2022 18:06:35 GMT

@AngH

The reward system has been known to glitch causing people to think they’ve either got extra referrals or less referrals.

Also bear in mind, that if one of your referrals is suspended or inactive, you will not receive credit for them during that time.

If you go to your My Rewards section, you can click right facing arrow for a drop down list of numbers. (It’ll show last 4 digits of active referrals numbers)

Re: Public Rewards

VIP_Tech — Sat, 05 Feb 2022 18:09:10 GMT

Hi @AngH

if your friend missing payment or suspended you will missing the rewards for it,

after them pay for the service and that rewards be automatically coming back to your account..

you can also check it out with your friend is still with PM Active.

Re: Public Rewards

darlicious — Sat, 05 Feb 2022 18:14:14 GMT

@AngH

I will third that. You probably have a referral suspended for non payment. You will get a text if they suspend via lost/stolen.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

Re: Public Rewards

esjliv — Sat, 05 Feb 2022 18:19:48 GMT

@AngH - the new rewards set up showing the refer a friend list may be showing all friends you have referred in the past. Whether they are still active with Public Mobile, that is the question.

If you know for sure they are active and not in nonpay status then I would submit a ticket to tell Public Mobile this.

https://www.publicmobile.ca/en/bc/get-help/articles/contact-an-agent

Re: Public Rewards

gpixel — Sat, 05 Feb 2022 19:02:04 GMT

@AngH

if one of your referrals has the same renewal date as yours that could possibly be the reason you aren't receiving $3

Re: Public Rewards

hTideGnow — Sat, 05 Feb 2022 19:02:44 GMT

HI@AngH Yes, the new Reward page will show everyone you referred before.

You see 3 numbers but only $2 but you think they are all still with PM. Any chance they missed the payment and currently in Suspended status? If it is just that, when they make the payment and reactivate, then you will get back the $1.

Of course, any chance they left without telling you?

Re: Public Rewards

darlicious — Sat, 05 Feb 2022 19:31:11 GMT

@gpixel

That would only be the case if $3/3 referrals was showing in the rewards account but only $2 was applied at renewal. If the rewards show $2 with 3 phone numbers then one account is suspended for non payment or possibly has left pm.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

Re: Public Rewards

Yummy — Sat, 05 Feb 2022 22:19:43 GMT

Check with your friends if their accounts are active at present time.

Re: Public Rewards

Yummy — Sat, 05 Feb 2022 22:20:37 GMT

@gpixel wrote:
@AngH
if one of your referrals has the same renewal date as yours that could possibly be the reason you aren't receiving $3

Nope. That works properly.

Re: Public Rewards

gpixel — Sat, 05 Feb 2022 23:50:28 GMT

just ignore my incorrect post 🫣

Re: Public Rewards

AngH — Tue, 08 Feb 2022 00:02:06 GMT

Thankfully it shows the proper amount discount ( I think one person's plan finally got renewed) but thank you and thanks to everyone!

Re: Public Rewards

hTideGnow — Tue, 08 Feb 2022 00:05:11 GMT

Hi @AngH Yeah!!

Sometimes really hard to tell if error on PM or friend's left. It is hard to go and ask the friend "Are you still with me in PM?" LoL

Re: Public Rewards

HALIMACS — Tue, 08 Feb 2022 00:07:34 GMT

That's what I figured, @AngH

Glad you were able to get it sorted out with everyone's help here.

Re: Public Rewards

darlicious — Tue, 08 Feb 2022 00:10:05 GMT

@AngH

Did you actually lose out on $1 because your referral was suspended at the time of your renewal? Make a note of the approximate date they renewed their plan so you can keep track of their approximate renewal dates. Its nice if you can keep your referrals renewals away from your own so an autopay failure etc....won't gip you out of your referral reward.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.