topic Re: Help in Get Support

Help

newfleigh — Fri, 04 Feb 2022 19:59:15 GMT

Trying to get possible fraud lock removed from my account so I can register a different credit card and pay my bill before my account is deactivated

Re: Help

0PX9O4 — Fri, 04 Feb 2022 20:01:14 GMT

@newfleigh

I'm not aware of any such "fraud lock" functionality on PM's side. Your bank may have such a feature in place on their side, though. Have you tried calling them about it?

Re: Help

Anonymous — Fri, 04 Feb 2022 20:02:33 GMT

@newfleigh : What happens when you dial 611? Maybe buy a voucher and redeem it through the 611 service. Or use instant top-up in a few stores. Then figure out the payment card.

Re: Help

VIP_Tech — Fri, 04 Feb 2022 20:21:39 GMT

Hi @newfleigh

you try too many time in your account to add your credit and is not allowed you to put it,

get in touch with Customer Support Agent (publicmobile.ca)

CSA Hours Of Operation (publicmobile.ca)

Verify your identity (publicmobile.ca)

Re: Help

Anonymous — Fri, 04 Feb 2022 20:09:58 GMT

@newfleigh : I don't know why the above post says you're not allowed to contact the CSA's. Of course you can.

Re: Help

computergeek541 — Fri, 04 Feb 2022 22:39:00 GMT

Re: Help

darlicious — Sat, 05 Feb 2022 01:48:47 GMT

@newfleigh

The first reply to your question is incorrect. There are several reasons a fraud lock can be placed on your account by pm. The most common is trying 5 times or more to attempt to add a payment or add your payment card without success. When this happens you must contact customer support to have it removed. You can then try to add the payment card yourself or easier just get the CSA to add it for you since you are already in contact with them.

If time is of the essence then @Anonymous 's suggestion of an instant top up, purchasing a pm voucher and adding it via 611 to reactivate the plan or an RTP (real time payment) available at Canadian Tire gas bars and Mobil stations for a $1 fee and added by giving the clerk your 10 digit phone number is your best bet to paying and reactivating your account before the 90 day suspension deactivation and cancellation of your account occurs.

@Anonymous

I think you may have misunderstood the grammatically incorrect sentence that contacting customer support is not allowed but rather after a fraud lock is triggered that adding a payment card is not allowed. Or at least the ability to do so is not allowed until the fraud lock is lifted by a CSA.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #

Re: Help

esjliv — Sat, 05 Feb 2022 01:50:43 GMT

@newfleigh wrote:
Trying to get possible fraud lock removed from my account so I can register a different credit card and pay my bill before my account is deactivated

@newfleigh - did you have many failed attempts? If so, this can happen and Public Mobile may have your account on a fraud alert.

But this should be cleared up after a waiting period. It has been hours now, likely clear up.

Try again now, if you haven't already gotten assistance with CSA: https://www.publicmobile.ca/en/bc/get-help/articles/contact-an-agent

Navigate to the bottom, left section of the Payment tab in your Self Serve account and update or replace your credit card info.

Re: Help

darlicious — Sat, 05 Feb 2022 02:08:32 GMT

@Anonymous

Oh yes I see that now.

@VIP_Tech

The proper forum etiquette when making an edit that is more than fixing a typo or spelling mistake is to denote the edit. Just an FYI so that other members dont get upset at substantial edits that are not properly noted.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #

Re: Help

darlicious — Sat, 05 Feb 2022 02:13:44 GMT

@Anonymous

Sometimes a gentle reminder is needed.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #

Re: Help

VIP_Tech — Sat, 05 Feb 2022 02:18:52 GMT

@darlicious

i have missed a word for (you to put it) and i add within a second..

Re: Help

darlicious — Sat, 05 Feb 2022 02:26:02 GMT

@VIP_Tech

It's just an FYI. I won't argue the point or the timing of the edit (17 minutes). I have made spelling error edits years later when I notice them. Anyhow it's just friendly advice.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #

Re: Help

VIP_Tech — Sat, 05 Feb 2022 02:27:36 GMT

@darlicious

i appreciate it and my apologies.

Re: Help

Anonymous — Sat, 05 Feb 2022 06:22:10 GMT

@darlicious : And I'm trying to help someone in another thread and the post keeps disappearing. Coincidence? 🙂 Maybe this one will too.

Re: Help

darlicious — Sat, 05 Feb 2022 06:37:58 GMT

@Anonymous

Are they posting and then disappearing? Or just disappearing? Are they in your drafts? Do they contain an html?

UNOPM2

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #

Re: Help

Anonymous — Sat, 05 Feb 2022 06:44:43 GMT

@darlicious : No I'm not also on opium. 🙂 They appear at first and then disappear. Of course they appear sort of initially. Then I return to All Posts. And iirc they showed there momentarily. And then refresh again and they're gone.

Edit: not in drafts

Re: Help

darlicious — Sat, 05 Feb 2022 07:05:41 GMT

@Anonymous

UGOTME

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #

Re: Help

softech — Sat, 05 Feb 2022 13:04:12 GMT

interesting.

4JAde2 te1lU5 🙂