topic Re: Activation Error in Get Support

Activation Error

BRETT1 — Sat, 05 Feb 2022 13:45:04 GMT

Hi Team,

I have got my new number yesterday and it was activated. But, when I put the sim card, it is showing no service. It is showing unregistered network. Could you please help.

Re: Activation Error

computergeek541 — Fri, 04 Feb 2022 23:18:13 GMT

@BRETT1 wrote:
I have got my new number yesterday and it was activated. But, when I put the sim card, it is showing no service. It is showing unregistered network. Could you please help.

Do you have another phone that you know is compatible? Trying your SIM card in that other phone and also trying a known working Public Mobile SIM card (someone else's) would help to narrow down whether this is a device issue or if it's an account issue.

Re: Activation Error

VIP_Tech — Fri, 04 Feb 2022 23:39:23 GMT

Hi @BRETT1

Check the Status of Your Device

Check your phone's compatibility frequency bands (publicmobile.ca)

and Rebooting device..

still not working get in touch with Customer Support Agent (publicmobile.ca)

CSA Hours Of Operation (publicmobile.ca)

Verify your identity (publicmobile.ca)

Re: Activation Error

softech — Fri, 04 Feb 2022 23:51:47 GMT

@BRETT1 Check if your PM SIM worked on another phone.

And your phone has been working on another network?

Re: Activation Error

Yummy — Sat, 05 Feb 2022 00:18:17 GMT

Try it in another phone.

Did you port your number?

What your PM account says? Active?

Re: Activation Error

darlicious — Sat, 05 Feb 2022 00:40:19 GMT

@BRETT1

If your sim card has no services working in another phone then it determines it is a sim card issue. Either way even if you cannot test the sim card in another phone the sim card has most likely not provisioned correctly upon activation. Put "sim card not provisioned upon activation" in the subject line and leave a detailed message for the CSA and they will properly provision your sim card to your account.

Keep an eye on the envelope icon at the top right corner of your screen next to your avatar for a little number to pop up indicating a reply from a CSA. Responding promptly will speed up service times but expect a reply within an hour.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #

Re: Activation Error

esjliv — Sat, 05 Feb 2022 01:26:15 GMT

@BRETT1 wrote:
Hi Team,

I have got my new number yesterday and it was activated. But, when I put the sim card, it is showing no service. It is showing unregistered network. Could you please help.

@BRETT1 things to do or check:

*turn off your phone, then reboot

*removing your SIM, then reinserting it

*go into airplane mode, then going back to regular mode

*reset network settings on your device

*Is your phone locked? Contact your previous provider to unlock it for you. You will need your imei number, dial *#06# to get it.

*Check if your phone is blacklisted here: https://www.devicecheck.ca/check-status-device-canada/

Re: Activation Error

computergeek541 — Sat, 05 Feb 2022 02:06:51 GMT

repetitive/all of this was already stated much earlier

Re: Activation Error

Soulstrykee — Sat, 05 Feb 2022 07:36:30 GMT

same thing happened to me, except my card was billed, no responses from agents in over a week 😕

Re: Activation Error

darlicious — Sat, 05 Feb 2022 08:04:58 GMT

@Soulstrykee

If you have had no response in over 48 hires you need to open a new support request ticket via Simple-- Simon or send a private message restating your issue.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #